Quickly resolve fraud and non-fraud billing inquiries, avoid the cost of chargebacks and provide a superior customer experience
When customers bypass the merchant and contact you directly to resolve a dispute, you lose time and money. Disputes are expensive to manage and write-offs and arbitration are costly. Arbitration cases alone can cost $250 to $750 each.
It’s only going to get worse. The rise of e-commerce and m-commerce is leading to increases in so-called friendly fraud. And with EMV fully deployed in the United States, even more fraud has begun to migrate to card-not-present channels, creating more disputes and more work that impacts your bottom line. This is why now is the time to act and take charge of your cardholder services disputes.
Don’t fall in line with your competitors. Stand out and take action to ensure that you are connected to the right people at all times. In business, it’s all about who you know and how you work with these people. Take advantage of a clear solution that gives you the confidence to know that you’re working with others who are committed to putting an end to fraud and questionable disputes.