Quickly resolve fraud and non-fraud billing inquiries, avoid the cost of chargebacks and provide a superior customer experience
When customers bypass the merchant and contact you directly to resolve a dispute, you lose time and money. Disputes are expensive to manage and write-offs and arbitration are costly – arbitration cases alone can cost $250 to $750 each.
It’s only going to get worse. The rise of e-commerce and m-commerce is leading to increases in “friendly fraud.” And, with EMV on the horizon, it’s expected that even more fraud will migrate to card-not-present channels – creating more disputes and more work that impacts your bottom line.