All merchants are realizing the buzz around the omnichannel experience, and it is not going away. For merchants who started with a brick-and-mortar store and those who started with e-commerce sales, omnichannel sales may be a pressing and driving concern. Customers want to be able to browse, shop, interact, pay, and receive their goods how […]
Omnichannel sales opportunities are a huge plus for merchants, allowing you to sell to anyone, anywhere, and anyway you want. Your customers may be enjoying the positive advantages of omnichannel sales without realizing it. However, omnichannel sales are not all sunshine and roses, because we can’t overlook the increased fraud numbers that have come with […]
Balancing Omnichannel opportunity and risk requires merchants to consider both the advantages and disadvantages. Despite concerns about web-influenced customers going to stores to see goods before buying them online from the retailer with the cheapest price, studies show that retailers with cohesive cross-channel strategies in place boost sales. Forrester reports that cross-channel transactions are set […]
Rapid Dispute Resolution The rapid growth of e-commerce in recent years has brought about great demand for technological advancement to accept and process digital payments. As online transaction volume grows, there has been an evident rise in disputes, leading to the need for new technology to prevent and manage fraud and disputes. The first half […]
At first glance, e-wallets have all the qualities needed to facilitate faster and safer transactions. As merchants continue to optimize their customers’ omnichannel marketing experiences, e-wallets have made it easy for consumers to ride the wave. Major companies like Google, Microsoft, Apple, and Samsung were early-movers, offering digital solutions that allowed consumers to make purchases […]
The 2018 holiday sales forecasts are in and merchants have every reason to be excited. Multiple sources predict numbers substantially higher than 2017 sales, which were robust in their own right. While merchants are understandably pumped, so are fraudsters who see opportunities to nab their unfair share of the profits. Just as merchants must promote […]
If you were to peer into the payments industry’s crystal ball, would you see visions of a cashless society? Will be there a time when cash is obsolete? At this stage in the evolution of payments, it’s less a question of “if” and more a question of “when.” Before we get too ahead of ourselves, […]
As the holiday shopping season approaches, one thing is clear – e-commerce is thriving. An eMarketer Report forecasts 2018 US holiday e-commerce sales to grow 16.2% to $123.39 billion. Looking back to 2017, mobile sales accounted for 34.5% of all e-commerce sales. By 2021, mobile sales are forecasted to account for 54% of total e-commerce […]
M-Commerce and frictionless purchasing, once industry innovations, have evolved into a necessity for today’s merchants. Once embraced only by innovators and early adopters, these and other advanced payment methods have “crossed the chasm” into acceptance by the majority of consumers. Beyond the convenience new payment methods provide consumers, can they be used for extending brand […]
The merchant-customer relationship appears simple in theory. Provide your best service and products, and invite them to come back for more. However, even the simplest of relationships can become complex and fraught with confusion, often materializing as friendly fraud, disputes, and chargebacks, resulting in loss of customers and future business. Add the issuer into the […]