Dispute volumes rose 49% in the US from 2019 to 20241
The growth of online purchasing has transformed the landscape for card-not-present transactions. As sales grow exponentially, so do disputes. This has created an aggravating dichotomy for merchants who increasingly struggle with friendly fraud and high dispute volumes – both of which create added operational expense, fees, and penalties. When the problem gets out of control, merchants risk mandatory enrollment in chargeback monitoring programs or suffer from a loss of processing privileges.
63%
of merchants report an increase in friendly fraud since last year2
67%
of frequent online shoppers wanted additional detail on their purchase3
78%
of Americans admitted to filing at least one chargeback in 20234
Verifi’s PREVENT and RESOLVE solution suites offer merchants the opportunity to resolve inquires in the pre-dispute stage, before a chargeback is initiated.
Pre-dispute prevention and resolution lowers dispute volumes with automation to protect from fraud, alleviate operational expense, and stop fees and penalties associated with the traditional chargeback process.
PREVENT
Bridge the communication gap
PREVENT equips merchants to bridge the communication gap with transaction transparency and data sharing to automatically deflect confirmed first-party-misuse pre-disputes.
RESOLVE
Automatically intercept inquiries
RESOLVE empowers merchants to automatically intercept inquiries in the pre-dispute stage. Merchants have the choice to resolve the pre-dispute by providing the cardholder a credit or proceed with the traditional chargeback process.
To learn more about how to lower your dispute volumes, optimize prevention tools, and protect your ratios, contact us or check out Verifi’s free educational tools:
WEBINAR
Level Up Your Dispute Operations
Disputes are often underplayed as a business issue with understaffed teams and responsibilities for dispute operations falling to a wide variety of teams. What if there was a solution to centralize and streamline your dispute operations? Watch our latest Verifi+ Session to learn more about disputes.
2025 Global eCommerce Payments & Fraud Report
In it you’ll find:
- The scale and type of fraud seen in the global marketplace.
- How fraud changes based on the size of the business.
- A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices.
Sources:
1VisaNet Data, United States, all card types, January 2019 to November 2024
2Verifi’s 2024 Global Fraud & Payments Report
3Aite Report: Improving The Dispute Experience: Transparency Is Power – May 2020
4The Paypers – The flywheel effect of chargebacks cost US merchants USD 243B in 2023
