Control your ratios

Reduce disputes volumes with pre-dispute resolution

Dispute volumes rose 49% in the US from 2019 to 20241

The growth of online purchasing has transformed the landscape for card-not-present transactions. As sales grow exponentially, so do disputes. This has created an aggravating dichotomy for merchants who increasingly struggle with friendly fraud, high dispute volumes, and unfavorable fraud and dispute-to-sales ratios – all which create added operational expense, fees, and penalties. When the problem gets out of control, merchants risk mandatory enrollment in chargeback monitoring programs or suffer from a loss of processing privileges.

63%

of merchants report an increase in friendly fraud since last year2

67%

of frequent online shoppers wanted additional detail on their purchase3

78%

of Americans admitted to filing at least one chargeback in 20234

Verifi’s PREVENT and RESOLVE solution suites offer merchants the opportunity to resolve inquires in the pre-dispute stage, before a chargeback is initiated.



Pre-dispute prevention and resolution lowers dispute volumes with automation to protect fraud and dispute-to-sales ratios, alleviate operational expense, and stop fees and penalties associated with the traditional chargeback process.

Icon_PREVENT

PREVENT

Bridge the communication gap

PREVENT equips merchants to bridge the communication gap with transaction transparency and data sharing to automatically deflect confirmed first-party-misuse pre-disputes.

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RESOLVE

Automatically intercept inquiries

RESOLVE empowers merchants to automatically intercept inquiries in the pre-dispute stage. Merchants have the choice to resolve the pre-dispute by providing the cardholder a credit or proceed with the traditional chargeback process.

To learn more about how to lower your dispute volumes, optimize prevention tools, and protect your ratios, contact us or check out Verifi’s free educational tools:

WEBINAR: Disrupting Disputes’ Downstream Effects

Webinar-Disrupt-Disputes

In our Verifi+ Session, chargeback experts will share best practices for combatting disputes and how you can prevent the negative downstream effects that can even impact your ability to process payments.



Watch Now

2024 Global Fraud & Payments Report

2024 Fraud Report

In it you’ll find:

  • The scale and type of fraud seen in the global marketplace
  • How fraud changes based on the size of the business
  • A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices


Get your copy of the 2024 Global Fraud & Payments Report

Download Here

Sources:

1VisaNet Data, United States, all card types, January 2019 to November 2024

2Verifi’s 2024 Global Fraud & Payments Report

3Aite Report: Improving The Dispute Experience: Transparency Is Power – May 2020

4The Paypers – The flywheel effect of chargebacks cost US merchants USD 243B in 2023


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