Chargeback management presents many obstacles that can keep merchants from successfully recovering their hard-earned revenue. Our white paper will outline how to adhere to best practices—and understand the common mistakes—so that chargebacks can be tolerable if not totally preventable.
- Understand the errors that cause chargebacks and address them immediately
- Make cost-effective operational decisions and implement a strategy that boosts your bottom line
- Identify and be able to differentiate fraud, friendly-fraud and non-fraud chargebacks
Or avoid the representment process completely with Verifi’s Order Insight, an end-to-end chargeback solution that provides cardholders and issuers alike, with unique cardholder transaction details in real-time, so that all parties can better recognize, remember and validate the sale.
When a cardholder disputes a charge, Order Insight shares your direct contact details with the cardholder through the Issuer’s mobile/online banking platform, as well as a descriptive transaction history that includes product/service description, merchant name and device name. If the cardholder is unable to recognize the transaction at this level and they do call the issuing bank to file a chargeback, the Issuing bank’s call center personnel are supplied with direct transactional details supplied from merchant to assist the cardholder in discerning the charge on the first dispute inquiry. Eliminate Chargebacks, Increase your profits!