Order Insight is a global, collaboration network that enables merchants and issuers to share detailed transaction and merchant information—improving customer experience. Top issuing banks integrated in our network direct essential merchant information and order details to your customers, via online banking portals or mobile apps to resolve disputes in near real-time. Your customers recognize their transactions to help prevent filing disputes, or they can contact you directly for a quick and easy resolution.
Order Insight — For Improved Customer Experience
Directing transaction and contact information to your customers helps reduce billing confusion and promotes future purchases.
- Help customers recognize their transactions with a “digital receipt”
- Direct customers to contact you rather than the issuing bank for quick resolution
- Resolve disputes quickly and increase brand loyalty
Order Insight — To Retain Revenue and Eliminate Chargebacks
Sharing transaction and contact information with issuing banks and your customers significantly helps to eliminate unnecessary chargebacks.
- Deflect disputes at inquiry, preventing chargebacks
- Partner with top issuing banks to save sales
- Help issuing bank partners identify “friendly fraud” and true fraud