Credit card-savvy customers and stopping chargebacks The most at risk for chargebacks are subscription merchants. Cardholders often forget about recurring subscriptions then initiate chargebacks in hopes of regaining subscription fees. Since credit card-savvy customers can dispute charges in real-time, merchants need to be proactive about preventing chargebacks. Still, some chargebacks are caused by the avoidable problem of unclear billing … [Read more...]
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Balance front-end and back-end fraud protection for total chargeback protection
When thinking about total chargeback protection, pre-sale fraud prevention tools are important – and essential. But even with increased risks and vulnerabilities during the holidays , merchants should take care not to overreact when it comes to boosting front-end protection. Too much pre-sales fraud prevention can quickly translate to reduced conversions - no one wants to turn good sales away. If you want to keep more legitimate sales and … [Read more...]
Issuer Alerts Improves Communication Between Card Issuers and Merchants to Improve Case Resolution
The Fraud Practice encourages cooperation between card issuers and merchants via issuer alerts or post-billing chargeback notifications. Customers often bypass merchants and directly contact issuing banks. If merchants work with a third party chargeback resolution service, the bank will notify the merchant of impending chargebacks due to suspected fraud or from a cardholder initiated dispute, allowing the merchant to address the issue before it … [Read more...]
Visa Representment Changes
As of April 20, 2013, Visa is expanding their definition of "compelling evidence" that merchants are permitted to leverage upon in the US and Canada during the dispute representment process. In support of these changes, Verifi will expand the information that we provide to the acquirers to include any additional compelling evidence permitted by Visa when that information is available to us through your transaction details or Customer Service … [Read more...]
