The outdated chargeback process is painfully flawed by the inefficiencies and sheer amount of human capital required to resolve a dispute. Order Insight® was designed specifically to solve these challenges.
It’s a simple equation: when an issuing bank is supplied with the right data as “compelling evidence” at dispute intake, you receive fewer chargebacks. We’ve seen everything from customer social media account links, security check-ins, and even screen time/usage data used in winning representment cases. Verifi understands you may be supplying issuers with custom data points in your existing chargeback process, and we’ve built in the functionality to provide that data to issuing banks to mitigate chargebacks at dispute in-take through Order Insight.
The Simple Solution
Verifi was the first to market with our Order Insight collaboration network two years ago, enabling merchants to avoid the time-consuming representment process. Verifi’s Order Insight now features a NEW dynamic Data Import Service that will manage and direct all the data from your core systems, which you would otherwise manually assemble as a representment or dispute response, and supply it to participating issuers to:
- Resolve customer confusion over transactions
- Provide issuer call centers more details and clarity on transactions prior to filing chargebacks
Data elements generated through your existing tools and partners, like your acquirer, shopping cart provider, and fraud prevention solution partners, can be seamlessly populated into Order Insight, eliminating any integration hassle. By taking advantage of this frictionless integration, chargebacks can be deflected at dispute intake, saving valuable time and resources once lost to the representment process – without involving a developer or your IT staff.
As part of the simple integration, Verifi’s chargeback experts work with you to identify the most meaningful data points for your business to supply to issuers to maximize chargeback deflections. Verifi’s Order Insight hosts all your representment data in one secure platform, ensuring it can be accessed by participating issuing banks immediately when customers dispute a charge. Ultimately, the issuing bank is the party that makes the decision on whether a chargeback response is lost or won – so, why not ensure that information is available upon dispute intake? The result – fewer chargebacks.
How to Get Signed Up
We’re excited to offer you a simple means of connecting to Order Insight, so you can avoid the inefficiencies caused by the outdated chargeback representment process. Reach out to Verifi Client Support or your dedicated Relationship Manager to get started now!