1. Rapid Dispute Resolution (RDR) is a brand-new pre-dispute resolution system built on the Visa network and Verifi platform
This solution, provided to sellers and resellers by Verifi, offers the ability to resolve disputes and avoid the dispute process at the pre-dispute stage, preventing a chargeback. Driven by a robust rule-based decisioning engine, the seller’s pre-dispute is decisioned in real-time based on the seller’s predefined rules.
2. RDR Automation helps reduce the cost of managing disputes
When a customer calls their issuer to request a refund through the chargeback process, a pre-dispute is entered into Visa’s issuer dispute submission platform. For RDR participating sellers, the pre-dispute immediately triggers the decision engine to evaluate it with the seller-defined rules for automated resolution. If the pre-dispute details are accepted with the rules the seller configured for automatic resolution, a message is immediately transmitted through the Visa network to your acquirer, which then enables the network to provide a credit to your customer on behalf of the issuer, preventing a chargeback.
3. RDR expands Verifi’s existing dispute resolution coverage
With RDR available to all global Visa issuers, the dispute resolution coverage greatly expands a seller’s chargeback protection. On launch day, Verifi expects global coverage of RDR and CDRN combined to be 57% of all card brand disputes – an increase of up to 7% above current CDRN coverage.
4. RDR implementation is very simple
Just contact your Relationship Manager or Customer Support representative to get started:
- CDRN clients can simply sign an Addendum to Seller’s CDRN Agreement
- All other Verifi clients can set up a new contract for RDR
To initiate set-up, sellers will complete the enrollment form identifying their BIN/CAID(s), the unique acquirer identifiers. Next, seller defines the decision rules and parameters and provides them to Verifi to enter them in the system. Once completed, a seller has full implementation of RDR.
5. RDR can reduce your chargeback ratio
Issuers are able to use both CDRN and RDR services to maximize seller coverage. Visa Issuers participating in RDR for Visa disputed transactions will be resolved rapidly, without the seller’s need to manually move funds. Non-Visa disputed transactions directed from Visa or direct from Verifi issuers will continue to flow through CDRN. Like CDRN dispute cases, qualifying RDR auto-resolved disputes will not count against the seller’s dispute ratio.
6. Case Reporting for RDR and CDRN are together, in one place
Once the RDR auto-decisioning is complete, a case is immediately available for seller review in the MyCDRN portal. A daily summary email notification can also be sent, as defined by the seller’s system preferences. To upload resolved details to the Customer Relationship Management (CRM) platform, seller can download all case details from the MyCDRN portal, filter by “case type” and upload to the CRM.
7. Acquirers will differentiate RDR resolved disputes from a confirmed dispute
RDR resolved transactions will be sent to the acquirer on behalf of the issuer through a Visa TC15 financial transaction (resolved dispute), which includes a specific RDR identifier. Seller’s acquirer will post this information in their systems. The same resolved transaction information will be presented immediately in seller’s MyCDRN portal reports for easy transaction reconciliation.
8. Acquirers may charge a processing fee on pre-disputes resolved via RDR
Verifi is the servicing party of the RDR resolved dispute, whereas the acquirer/processor is the processing entity, ensuring the money is debited from the seller. The fee acquirers charge, if any, should reflect the processing component only – excluding the application of a confirmed dispute (chargeback), which is not relevant to RDR resolved pre-dispute scenarios.
9. Pre-disputes that do not meet seller-defined rule criteria will continue through the standard chargeback process
At that point, it is up to the seller to determine how to manage the chargeback.
10. Rule selection is customized by the seller
Sellers are empowered to define the parameters that are most appropriate for their business to automatically resolve disputes. These are the parameters available for sellers to apply to a customized rule definition:
- Issuer BIN
- Transaction Date
- Transaction Amount
- Transaction Currency Code
- Purchase Identifier
- Dispute Category
- Dispute Condition Code
For additional guidance on how rules can be built and applied, review our webinar on best practices on rule selection for RDR. For information on how RDR can best serve your business needs, contact your dedicated Verifi Relationship Manager or support representative.