What is friendly fraud?

 Friendly fraud is anything but friendly. Friendly fraud has grown in recent years with the rise of ecommerce. A customer makes a purchase online for a product or service with their credit card and then contacts their credit card issuer to dispute the charge. This type of fraud is often referred to as friendly […]

Return item chargebacks, and how they work.

Chargeback fraud, commonly referred to as friendly fraud or first-party fraud occurs when the customer requests a refund from the merchant after a purchase is made. The consumer files a fraud claim with their bank indicating they didn’t participate in the transaction. There are occurrences where the goods or services are consumed, but later the […]