Chargebacks & Disputes FAQ

How is the required Visa chargeback threshold ratio calculated?

Visa divides the total number of chargebacks in the current month by the number of transactions in the same month.*

Example:

100 (June chargebacks) / 5,000 (June sales transactions) = 0.02 or 2%.

 

*https://usa.visa.com/dam/VCOM/download/about-visa/15-April-2015-Visa-Rules-Public.pdf

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