Blog | Industry Insights

  • More Collaboration, Fewer Disputes

    Lack of communication and transparency in information can result in bad decisions and negative outcomes – particularly when it comes to transaction disputes. Consider the following scenario: A customer makes a credit card purchase with a seller, but the customer doesn’t recognize or remember that transaction later while reviewing their bank statement. The customer suspects […]

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  • Say “No” to Chargebacks with Pre-Dispute Solutions

    Dispute representment, the process of responding to chargebacks to recover revenue, places significant demand on sellers’ internal resources. The process can be time-consuming and costly, where directing expenses on staff, information gathering, and communications with multiple parties would be better directed toward product and service development to grow a greater customer base. Fortunately, Verifi’s pre-dispute […]

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  • Your Transaction, Your Customer

    The customer experience does not end with the sale Your business provides an excellent frontend customer experience, with intuitive shoppability for locating items, colors, sizes – whatever the customer needs to make their selection and seamlessly move through a smooth, secure checkout. Just as important, however, is the post-transaction experience you deliver. This potentially is […]

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  • Solve the Problem Before It Happens

    Pre-Dispute Solutions The advent of e-commerce sparked a radical change in consumer purchasing. Distance buying by phone or mail order meant weeks or months of delivery time, but now one-click buying means only an hour or a few days of delivery time. Genius! Savvy e-commerce sellers have come to count on great technologies to better […]

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  • Maintaining a Positive Customer Experience During Disputes

    Customer Experience Is Customer Retention A positive customer experience should be a goal for every transaction and interaction, especially when it comes to disputes. Every dispute is an opportunity to retain a loyal customer or create a new one. Sellers can capitalize on that opportunity by providing a fair and speedy dispute resolution. Doing so […]

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  • RDR – Technology Differentiator

    Rapid Dispute Resolution The rapid growth of e-commerce in recent years has brought about great demand for technological advancement to accept and process digital payments. As online transaction volume grows, there has been an evident rise in disputes, leading to the need for new technology to prevent and manage fraud and disputes. The first half […]

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  • Get Ready for RDR

    Rapid Dispute Resolution Earlier this year, Verifi introduced a new product, Rapid Dispute Resolution (RDR), in collaboration with Visa. RDR is powered by a robust decision engine that automates dispute resolutions based on rules set by the seller, reducing time and effort invested in managing and resolving dispute volume. As a feature of Verifi’s new […]

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  • Mitigating the Risk

    COVID-19 Risk Management Impacts and Tips for Sellers Shelter-in-place orders and mandatory lockdowns have shifted consumer behavior significantly. Not only are consumers largely restricted from leaving their homes, preventing them from visiting stand-alone businesses and shopping centers, but state and regional mandates are forcing non-essential retailers to remain closed during lockdowns. As a result, consumers […]

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  • Leveling the Curve: Disputes and What to Expect Next

    COVID-19: Business Disruption and Changes The novel coronavirus pandemic has disrupted people’s lives in dramatic ways around the world. From destabilized supply chains to social distancing orders, people are shifting their behavior to accommodate this new reality. Following shelter-in-place requirements, many businesses have embraced remote collaboration technology, like Zoom and Microsoft Teams, eliminating the need […]

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  • Visa Leverages Network, Partners and Products to Help Businesses in the New Normal

    Digital shopping has become the new normal due to store closures, reduced in-store product availability, and restrictions placed on physical shopping. As a result, online shopping has increased by 35% from 2019 figures. Visa has identified six truths affecting sellers which help direct how Visa will prioritize products and services in the near term. Those […]

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