Blog | Industry Insights
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Your Transaction, Your Customer
The customer experience does not end with the sale Your business provides an excellent frontend customer experience, with intuitive shoppability for locating items, colors, sizes – whatever the customer needs to make their selection and seamlessly move through a smooth, secure checkout. Just as important, however, is the post-transaction experience you deliver. This potentially is…
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Solve the Problem Before It Happens
Pre-Dispute Solutions The advent of e-commerce sparked a radical change in consumer purchasing. Distance buying by phone or mail order meant weeks or months of delivery time, but now one-click buying means only an hour or a few days of delivery time. Genius! Savvy e-commerce sellers have come to count on great technologies to better…
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Maintaining a Positive Customer Experience During Disputes
Customer Experience Is Customer Retention A positive customer experience should be a goal for every transaction and interaction, especially when it comes to disputes. Every dispute is an opportunity to retain a loyal customer or create a new one. Sellers can capitalize on that opportunity by providing a fair and speedy dispute resolution. Doing so…
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RDR – Technology Differentiator
Rapid Dispute Resolution The rapid growth of e-commerce in recent years has brought about great demand for technological advancement to accept and process digital payments. As online transaction volume grows, there has been an evident rise in disputes, leading to the need for new technology to prevent and manage fraud and disputes. The first half…
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Get Ready for RDR
Rapid Dispute Resolution Earlier this year, Verifi introduced a new product, Rapid Dispute Resolution (RDR), in collaboration with Visa. RDR is powered by a robust decision engine that automates dispute resolutions based on rules set by the seller, reducing time and effort invested in managing and resolving dispute volume. As a feature of Verifi’s new…
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Mitigating the Risk
COVID-19 Risk Management Impacts and Tips for Sellers Shelter-in-place orders and mandatory lockdowns have shifted consumer behavior significantly. Not only are consumers largely restricted from leaving their homes, preventing them from visiting stand-alone businesses and shopping centers, but state and regional mandates are forcing non-essential retailers to remain closed during lockdowns. As a result, consumers…
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Leveling the Curve: Disputes and What to Expect Next
COVID-19: Business Disruption and Changes The novel coronavirus pandemic has disrupted people’s lives in dramatic ways around the world. From destabilized supply chains to social distancing orders, people are shifting their behavior to accommodate this new reality. Following shelter-in-place requirements, many businesses have embraced remote collaboration technology, like Zoom and Microsoft Teams, eliminating the need…
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Visa Leverages Network, Partners and Products to Help Businesses in the New Normal
Digital shopping has become the new normal due to store closures, reduced in-store product availability, and restrictions placed on physical shopping. As a result, online shopping has increased by 35% from 2019 figures. Visa has identified six truths affecting sellers which help direct how Visa will prioritize products and services in the near term. Those…
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Logical Process & Solid Methodology Transcend Industry
Henry Ford specifically set out to revolutionize how automobiles were manufactured. Since then, his “assembly line” process has been widely adopted to build everything from computers to hamburgers. Even if your business may not depend on coding or provide Software as a Service (SaaS), there are eye-opening lessons in process, methodology, and team management to…
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Avoiding the Holiday Chargeback Blues
Although the holiday shopping season starts earlier every year, the transaction frenzy really begins with the sales juggernaut of Black Friday and Cyber Monday. According to an Adobe Analytics survey, 70% of responding U.S. consumers planned to shop over this year’s four-day period beginning the day after Thanksgiving. For the second year in a row,…
