Merchants lose billions of dollars to disputes annually1
Along with the meteoric rise of ecommerce transactions has come a corresponding rise in disputes. This has created a frustrating and costly reality that leaves merchants overburdened with disputes over valid transactions or disputes that cost more to fight than initial transaction to fight. The downstream effects give merchants the burden of added operational expenses, fees, and potentially a loss of processing privileges.
49%
Increase in US disputes from 2019 t0 20242
78%
of Americans admitted to filing at least one
chargeback in 20233
63%
of merchants report an increase in friendly fraud
since last year4
Verifi’s PREVENT and RESOLVE solution suites offer
merchants the opportunity to resolve inquires in the
pre-dispute stage, before a chargeback is
initiated.
Pre-dispute prevention and resolution lowers dispute volumes with automation to protect from fraud, alleviate operational expense, and stop fees and penalties associated with the traditional chargeback process.
PREVENT equips merchants to bridge the communication
gap with transaction transparency and data sharing
to automatically deflect confirmed
first-party-misuse pre-disputes.
RESOLVE empowers merchants to automatically
intercept inquires in the pre-dispute stage.
Merchants have the choice to resolve the pre-dispute
by providing the cardholder a credit or proceed with
the traditional chargeback process.
To learn more about how to lower your dispute volumes, optimize prevention tools, and protect revenue, contact us or check out Verifi’s free educational tools:
Merchant Fraud Journal Whitepaper: Quantifying the Challenge of Friendly Fraud Whitepaper
In it you’ll find:
- How friendly fraud presents itself
- Tips on how data storage and prevention can help prevent friendly fraud
- Data on the effectiveness of 3rd party dispute management solutions
WEBINAR
Level Up Your Dispute Operations
Disputes are often underplayed as a business issue
with understaffed teams and responsibilities for
dispute operations falling to a wide variety of
teams. What if there was a solution to centralize
and streamline your dispute operations? Watch our
latest Verifi+ Session to learn
more about disputes.
2025 Global eCommerce Payments & Fraud Report
In it you’ll find:
- The scale and type of fraud seen in the global marketplace.
- How fraud changes based on the size of the business.
- A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices.
Sources:
1Forbes – The $125 Billion Problem Affecting Every Business
2VisaNet Data, United States, all card types, January 2019 to November 2024
4Verifi’s 2024 Global Fraud & Payments Report
