PREVENT Disputes
Order Insight® helps your customers recognize transactions and prevents unnecessary chargebacks.
The perfect partner for RDR and CDRN.
Prevent chargebacks while improving the customer experience.
With Order Insight, you provide issuers and cardholders detailed purchase information in real time to validate sales, enrich the customer experience, reduce customer billing confusion, and deflect first-party misuse, also known as friendly fraud.
Cardholder Digital Experience
Customers access digital receipts in their online portal or mobile app
Call Center Experience
Call center agents access enhanced transaction detail through back-end banking platform
Fraud Dispute Deflection
Qualified transaction data can validate Visa 10.4 disputes as invalid, blocking future disputes
Prevent Chargebacks
Make it easy for customers and issuers to review purchase details at transaction inquiry, to combat chargeback fraud, preventing unnecessary disputes and fraud claims.
Improve Customer Experience
Empower your customer with simple, on-demand access to order details to self-resolve purchase inquiries with participating issuers.
Enhanced Deflection
For 10.4 reason code disputes, Order Insight provides structured merchant data to issuers confirming the purchase as legitimate, blocking any future dispute.
Daily Reports
Secure File Transfer Protocol (sFTP) provides flexible reporting formats to suit your business analysis needs including Inquiries, Deflections and Reversals.
Enhanced deflection of Visa 10.4 disputes with CE3.0*
Deflect first-party misuse, or friendly fraud, Visa 10.4 disputes with enhanced qualified transaction detail. Order Insight provides qualified merchant data to issuers to identify and block confirmed first-party misuse, reducing fraud and dispute ratios at the pre-dispute stage
WEBINAR: Compelling Evidence 3.0 and Dispute Deflection – One Year Later
Compelling Evidence 3.0 and Dispute Deflection – One Year Later will focus on re-affirming the rule parameters, the benefits for the entire ecosystem, the improvements made, and performance since launch.
2025 Global Fraud & Payments Report
In it you’ll find:
- The scale and type of fraud seen in the global marketplace
- How fraud changes based on the size of the business
- A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices
Get your copy of the 2025 Global Fraud & Payments Report
Download Here
BLOG: Is your business a good candidate for CE3.0 deflection?
Is your business well positioned to harness the benefit of the rule change for a proactive chargeback mitigation strategy that fights chargebacks in the pre-dispute phase? This blog will help you realign the way your business captures and stores data to take full benefit of CE3.0 and future rule changes in a data driven ecosystem.
