Lisa has over 20 years of experience in Risk Management, Strategic Client Management, Payments Operations, eCommerce and Recurring payments strategy and has served a wide range of online retail merchants, including Victoria’s Secret Catalogue, Nordstrom.com and Jewelry Television. In prior roles, her focus in chargeback operations has been on building teams, process and procedure to mitigate and fight fraud. Prior to joining Verifi, Lisa led the Strategic Account Management team at Litle & Co./Vantiv, where she was responsible for driving client satisfaction, representing the voice of the customer as an internal advocate as well as with payment brands and industry organizations. She has a track record of significantly increasing company revenues through successful penetration of value added services within the client base achieving 98%+ client retention rates. Additionally, she is a 2010 graduate of Babson Women’s Leadership Program, a member of the Direct Response Forum Merchant Advisory Board, and a graduate of the Bill Gove Public Speaking Workshop.
Lisa enjoys reading, running, traveling and spending as much time as possible with her daughters Riley and Libby at the beach. Favorite quote: “Step boldly forward and take delight in how far you can go.” – Ralph Marston