Resolve Disputes
with CDRN® and RDR

Expedited resolution improves the customer experience​

Verifi’s RESOLVE solution connects sellers and issuers directly to quickly resolve fraud and non-fraud disputes at the pre-dispute stage, improving the customer experience and reducing operational requirements.

Rapid Dispute Resolution (RDR)

  • Auto-decision Visa pre-dispute cases with participating RDR sellers using a robust decision engine, customized by seller for real-time resolution​

Cardholder Dispute Resolution Network™ (CDRN®)

  • Resolve Visa and Non-Visa pre-dispute cases directed by participating CDRN sellers within 72 hours by seller-initiated refund


The Verifi RESOLVE Suite

Rapid Dispute Resolution

  • No change to intake or dispute submission process.
  • Global network of participating sellers define rules in our auto-decisioning engine for immediate resolution of Visa disputes by a “credit.”
  • Resolution through existing financial message structure (Visa transactions only), requires no change by the issuer.

Cardholder Dispute Resolution Network

  • Issuer can submit pre-dispute cases for enrolled descriptors for seller directed resolution
  • Issuers avoid dispute submission fees by collaborating directly with sellers to resolve a cardholder pre-dispute






Improved Customer Experience

Increase cardholder satisfaction by providing an immediate result


Reduced Resolution Time

Resolve pre-disputes in as little as one second with RDR


Reduced Operational Drain

Streamline the dispute intake and dispute investigations processes


Leverage Existing Integrations

Access pre-dispute resolution through Visa Resolve Online

Benefits of RESOLVE for Issuers

Control and Automation

  • Expedited resolution supports issuer automation

Avoid Disputes and Management

  • Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging

Issuer Account Protection

  • Ensure cardholder satisfaction through immediate, real-time resolution

Resolve for Issuers

Learn How RDR Can Expedite Resolutions And Improve Cardholder Loyalty!

Get a free assessment today!
Call us at (323) 655-5789
or request product information
by filling out this form.

Submit this form to receive product information and relevant marketing communication. You may opt out of receiving future marketing materials at any time by clicking here. See our Privacy Policy.