Resolve Disputes
with CDRN® and RDR
Expedited resolution improves the customer experience
Verifi’s RESOLVE solution connects sellers and issuers directly to quickly resolve fraud and non-fraud disputes at the pre-dispute stage, improving the customer experience and reducing operational requirements.
Rapid Dispute Resolution (RDR)
- Auto-decision Visa pre-dispute cases with participating RDR sellers using a robust decision engine, customized by seller for real-time resolution
Cardholder Dispute Resolution Network™ (CDRN®)
- Resolve Visa and Non-Visa pre-dispute cases directed by participating CDRN sellers within 72 hours by seller-initiated refund
The Verifi RESOLVE Suite
Rapid Dispute Resolution
- No change to intake or dispute submission process.
- Global network of participating sellers define rules in our auto-decisioning engine for immediate resolution of Visa disputes by a “credit.”
- Resolution through existing financial message structure (Visa transactions only), requires no change by the issuer.
Cardholder Dispute Resolution Network
- Issuer can submit pre-dispute cases for enrolled descriptors for seller directed resolution
- Issuers avoid dispute submission fees by collaborating directly with sellers to resolve a cardholder pre-dispute
Improved Customer Experience
Increase cardholder satisfaction by providing an immediate result
Reduced Resolution Time
Resolve pre-disputes in as little as one second with RDR
Reduced Operational Drain
Streamline the dispute intake and dispute investigations processes
Leverage Existing Integrations
Access pre-dispute resolution through Visa Resolve Online
Benefits of RESOLVE for Issuers
Control and Automation
- Expedited resolution supports issuer automation
Avoid Disputes and Management
- Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging
Issuer Account Protection
- Ensure cardholder satisfaction through immediate, real-time resolution
