There is a misconception among merchants that in-house dispute management systems yield better results than 3rd party services – yet the data proves that is incorrect. This 2022 research report, a PYMNTS and Verifi collaboration, examines the effectiveness of dispute management solutions at limiting losses from disputes and fraud.
56%
of merchants use dispute management tools to provide a better customer experience
67%
of merchants use dispute management tools to avoid labor costs and transaction fees
50%
of merchants believe they accurately identify first-party misuse (friendly fraud)
Understanding Post Purchase Management
The 2022 Dispute Prevention Solutions Report is an educational free report compiled by PYMNTS and Verifi that conveys transparent and unbiased research. The report found that merchant proprietary tools are not equally effective as third-party tools at limiting dispute related losses.
In it you’ll find:
- How accurately merchants and third-party solutions identify first-party misuse (friendly fraud) disputes.
- The most common reasons for post-purchase disputes.
- Common strategies merchants use to combat first-party misuse (friendly fraud)
