First-party misuse continues to rise

See how merchants are managing fraud
in the 2024 Payments and Fraud Report

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Fraud is becoming more expansive. Merchants reported experiencing 4 different types of fraud, up from prior years. Download the 2024 Global Payments & Fraud Report to see how fraud evolved in 2023 – and how merchants are handling it.


of merchants report an increase in friendly fraud since last year


reported fraud concern was first-party misuse (friendly fraud)


of merchants say card brand compelling evidence updates have blocked friendly fraud disputes


Understanding Fraud

The Global Fraud and Payments Report is an educational, free report compiled by the Merchant Risk Council, Verifi and Cybersource that conveys transparent and unbiased research. The report outlines the latest industry fraud data and management methods used by merchants.

In it you’ll find: 

  • The scale and type of fraud seen in the global marketplace.
  • How fraud changes based on the size of the business.
  • A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices. 

Prior Fraud and Payment Reports:




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