Merchants lose billions of dollars to disputes annually1
Rising disputes volumes create a frustrating reality
that leaves merchants unable to accurately account for
earnings while increasingly overburdened by the
operational expense required for dispute management of
chargebacks that often cost more than the value of the
initial credit card transaction to fight.
49%
increase in disputes in the US from 2019 to 20242
63%
of merchants report an increase in friendly fraud
since last year3
$735M
inquiries resolved in pre-dispute, before a
chargeback initiated4
Verifi’s PREVENT and RESOLVE solution suites offer
merchants two lines of defense against unnecessary
disputes.
PREVENT equips merchants to
bridge the communication gap with transaction
transparency and data sharing to automatically
deflect confirmed first-party-misuse disputes before
chargebacks are initiated.
RESOLVE
empowers merchants to automatically intercept
inquires in the pre-dispute stage, before a
chargeback is initiated. Merchants have the choice
to resolve the pre-dispute by providing the
cardholder a credit or proceed with the traditional
chargeback process.
Pre-dispute prevention and resolution lowers dispute
volumes with automation to alleviate the expense and
operational burden disputes place on merchants.
To
learn more about how to lower your dispute volumes,
optimize prevention tools, and protect revenue, contact
us or check out Verifi’s free educational tools:
Merchant Fraud Journal Whitepaper: Quantifying the Challenge of Friendly Fraud Whitepaper
In it you’ll find:
- How friendly fraud presents itself
- Tips on how data storage and prevention can help prevent friendly fraud
- Data on the effectiveness of 3rd party dispute management solutions
WEBINAR
Level Up Your Dispute Operations
Disputes are often underplayed as a business issue
with understaffed teams and responsibilities for
dispute operations falling to a wide variety of
teams. What if there was a solution to centralize
and streamline your dispute operations? Watch our
latest Verifi+ Session to learn
more about disputes.
2025 Global eCommerce Payments & Fraud Report
In it you’ll find:
- The scale and type of fraud seen in the global marketplace.
- How fraud changes based on the size of the business.
- A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices.
Sources:
1Forbes – The $125 Billion Problem Affecting Every Business
2VisaNet Data, United States, all card types, January 2019 to November 2024
3Verifi’s 2024 Global Fraud & Payments Report
4Verifi Internal Reporting, October 2024 (October 1, 2023 through September 30, 2024
