Total Dispute Management for Resellers
Verifi’s solutions provide protection from fraud, disputes, and chargebacks enabling resellers to expand payment solution offerings and minimize risk for their clients.
PREVENT
Order Insight®
Verifi’s PREVENT solution enables resellers to provide issuers and customers with enhanced order details at point of first customer inquiry to prevent disputes.
- Extends seller’s customer service to issuer call centers
- Issuer call center staff access order data to validate sales
- Reduce customer billing confusion
- Enable customer to clarify transaction confusion via issuer online banking or app
- Prevent brand damage and loss of customers
RESOLVE
Dispute Resolution
Verifi’s RESOLVE solution enables sellers to proactively resolve non-fraud and confirmed fraud disputes with a manual refund, cancellation, or auto-decisioned resolution.
Rapid Dispute Resolution (RDR)
- Auto-decision pre-dispute cases with participating RDR issuers using a robust decision engine customized by seller for real-time resolution
Cardholder Dispute Resolution Network™ (CDRN®)
- Resolve pre-disputes directed by participating CDRN issuers within 72 hours by seller-initiated refund