Total Dispute Management for Resellers
Verifi’s solutions provide protection from fraud, disputes, and chargebacks enabling resellers to expand payment solution offerings and minimize risk for their clients.
Verifi’s PREVENT solution enables resellers to provide issuers and customers with enhanced order details at point of first customer inquiry to prevent disputes.
- Extends seller’s customer service to issuer call centers
- Issuer call center staff access order data to validate sales
- Reduce customer billing confusion
- Enable customer to clarify transaction confusion via issuer online banking or app
- Prevent brand damage and loss of customers
Verifi’s RESOLVE solution enables sellers to proactively resolve non-fraud and confirmed fraud disputes with a manual refund, cancellation, or auto-decisioned resolution.
Rapid Dispute Resolution (RDR)
- Auto-decision pre-dispute cases with participating RDR issuers using a robust decision engine customized by seller for real-time resolution
Cardholder Dispute Resolution Network™ (CDRN®)
- Resolve pre-disputes directed by participating CDRN issuers within 72 hours by seller-initiated refund