bulb Enables issuer call centers to access enhanced receipt details to validate sales with customer at the point of inquiry
bulb Improves customer loyalty by extending seller’s customer service to issuer call centers
bulb Gives customer access to transaction details in bank’s online and mobile applications, enabling customers to clarify transaction confusion

 

  1. Customer contacts issuer with a transaction dispute
  2. Issuer sends request for order information
  3. Order Insight processes and sends request to seller
  4. Seller sends order data to Order Insight
  5. Order Insight provides issuer with order details
  6. Issuer reviews information with customer, dispute prevented

Benefits of Order Insight

 
  • Equip issuers to prevent disputes at customer inquiry
  • Multiple card-brand dispute prevention
  • Enable customers to clarify transaction confusion themselves
  • Extend customer service and brand equity

 

Global Dispute Prevention

Expanded Global Network Coverage with Verifi and Visa Issuers

 

Inform

Notifications

Confirmed Fraud Dispute Initiation 

 

Leverage direct delivery of fraud and dispute notifications post-authorization to reduce payment risk

 

  • Improve link analysis and fraud analytics 
  • Enhance and inform fraud detection & modeling 
  • Use data to track trending fraud rate 

 

Learn More >


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