Prevent Disputes
with Order Insight®

Enrich the Customer Experience

Order Insight®

Issuers and cardholders access detailed purchase information from sellers via a global data-sharing network to prevent disputes at first customer inquiry.

  • Easily identify friendly or first-party fraud
  • Reduce customer billing confusion
  • Improve the customer experience
  • Access global network of Visa issuers
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Watch this short video to see how Verifi’s PREVENT Solution will help prevent disputes and improve the customer experience.

Data Transparency Reduces Cardholder Confusion

CONFIRM VALID SALES
PREVENT DISPUTES
ENRICH CUSTOMER EXPERIENCE

Order Insight connects sellers to issuers to provide customers with seller business and purchase details in real-time, at point of inquiry to clarify confusion and prevent disputes.

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Cardholder Digital Experience

Self Serve Online Banking

Customers access digital receipts in their online portal or mobile app.

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Call Center Experience

Live Customer Support

Call center agents enhanced transaction detail through back-end banking platform

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Fraud Dispute Deflection

Systematic Dispute Deflection

Qualified transaction data can validate Visa 10.4 disputes as invalid, blocking future disputes

Why Order Insight?

Expansive Global Network

Network of global issuers across multiple card brands

One integration connects you to a global network of over 99% of all Visa issuers and expanding coverage of non-Visa issuer portfolios.


Dispute Prevention with Data Transparency

Data transparency reduces cardholder confusion and provides an opportunity to validate sales

Make it easy for customers and issuers review purchase details at transaction inquiry, to combat friendly fraud, preventing unnecessary disputes and fraud claims.


Improve Customer Post-Purchase Experience

Present compelling evidence to cardholders at initial inquiry to validate sales and combat first-party fraud

Empower your customer with simple, on-demand access to order details to self-resolve purchase inquiries with participating issuers.


Enhanced Deflection to Combat First-Party Misuse​

Qualified transaction data can enhance deflection of Visa 10.4 disputes

Deflect first-party misuse Visa 10.4 disputes with enhanced qualified transaction detail. Order Insight provides qualified merchant data to Issuers to identify and block first-party misuse, reducing fraud and dispute ratios at the pre-dispute stage.  
 

Benefits of Order Insight

Enrich the customer experience with data transparency

 

  • Reduce “reported” fraud by identifying friendly fraud at customer inquiry
  • Prevent disputes before they count against Visa’s dispute ratio
  • Grow brand loyalty by clarifying transaction confusion and purchase history

* Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target

The Dispute Management Process

Total Dispute Management solutions leverage Visa’s network to provide protection from fraud and non-fraud disputes, increasing profits for payments stakeholders and enhancing customer experience. Verifi’s PREVENT solution enables cardholders and issuers to validate sales and combat friendly fraud at the inquiry stage.

 

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Contact Us To PREVENT Pre-disputes Today!


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Call us at (323) 655-5789
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