Prevent Disputes
with Order Insight®

Enrich the Customer Experience

Order Insight®

Issuers and cardholders access detailed purchase information from sellers via a global data-sharing network to prevent disputes at first customer inquiry.

  • CE3.0 qualified transaction data can enhance deflection of Visa 10.4 disputes* Learn More >
  • Reduce customer billing confusion
  • Improve the customer experience
  • Access global network of Visa issuers
Watch this short video to see how Verifi’s PREVENT Solution will help prevent disputes and improve the customer experience.

Data Transparency Reduces Cardholder Confusion


Order Insight connects sellers to issuers to provide customers with seller business and purchase details in real-time, at point of inquiry to clarify confusion and prevent disputes.

prevent icon

Cardholder Digital Experience

Self Serve Online Banking

Customers access digital receipts in their online portal or mobile app.

prevent icon

Call Center Experience

Live Customer Support

Call center agents enhanced transaction detail through back-end banking platform

prevent icon

Fraud Dispute Deflection

Systematic Dispute Deflection

CE3.0 lets sellers more easily identify first-party misuse and block future disputes.*

Why Order Insight?

Enhanced Deflection to Combat First-Party Misuse

Enhance deflection of Visa 10.4 disputes with CE3.0*

Deflect first-party misuse Visa 10.4 disputes with enhanced qualified transaction detail. Order Insight provides qualified merchant data to Issuers to identify and block first-party misuse, reducing fraud and dispute ratios at the pre-dispute stage. Learn more about Compelling Evidence 3.0 >

Expansive Global Network

Network of global issuers across multiple card brands

One integration connects you to a global network of 100% of all Visa issuers and expanding coverage of non-Visa issuer portfolios.

Dispute Prevention with Data Transparency

Data transparency reduces cardholder confusion and provides an opportunity to validate sales

Make it easy for customers and issuers review purchase details at transaction inquiry, to combat friendly fraud, preventing unnecessary disputes and fraud claims.

Improve Customer Post-Purchase Experience

Present compelling evidence to cardholders at initial inquiry to validate sales and combat first-party fraud

Empower your customer with simple, on-demand access to order details to self-resolve purchase inquiries with participating issuers.

Benefits of Order Insight

Enrich the customer experience with data transparency


  • Reduce “reported” fraud by identifying friendly fraud at customer inquiry
  • Prevent disputes before they count against Visa’s dispute ratio
  • Grow brand loyalty by clarifying transaction confusion and purchase history

* Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target

The Dispute Management Process

Total Dispute Management solutions leverage Visa’s network to provide protection from fraud and non-fraud disputes, increasing profits for payments stakeholders and enhancing customer experience. Verifi’s PREVENT solution enables cardholders and issuers to validate sales and combat friendly fraud at the inquiry stage.


Click to enlarge >

* Effective April 2023. Visa’s Compelling Evidence (CE) 3.0 evolves the Visa dispute program by adding a set of checks and balances to draw a clear and direct relationship between the merchant and the cardholder with the use of greater data exchange to more accurately identify transactions authorized by the cardholder, not an unauthorized third party. Read more here.

Contact Us To PREVENT Pre-disputes Today!

Get a free assessment today!
Call us at (323) 655-5789
or request product information
by filling out this form.

Submit this form to receive product information and relevant marketing communication. You may opt out of receiving future marketing materials at any time by clicking here. See our Privacy Policy.