Resolve Disputes
with CDRN® and RDR

Pre-Dispute Resolution

Rapid Dispute Resolution (RDR)

  • Automatically resolve pre-dispute cases with participating RDR issuers using a robust decision engine, customized by seller for real-time resolution

Cardholder Dispute Resolution Network™ (CDRN®)

  • Resolve pre-dispute cases directed by participating CDRN issuers within 72 hours by seller-initiated refund.
Watch this short video to see how Verifi’s RESOLVE Solution will help your business resolve disputes quickly and easily.

Expedited resolution improves the customer experience

RESOLVE PRE-DISPUTES
REDUCE VISA DISPUTE RATIO*
CUSTOMER SATISFACTION

The RESOLVE solution suite enables sellers to resolve fraud and non-fraud disputes at pre-dispute stage to stop chargebacks from ever occurring and avoid impacting sellers Visa dispute ratio calculation and monitoring programs.

A pre-dispute occurs before a chargeback is filed. It is initiated when a cardholder challenges a transaction with the intent to dispute its legitimacy.

Rapid Dispute Resolution

 
  • Resolve pre-disputes automatically via a robust decision engine with rules set by seller
  • Accepted pre-disputes are resolved in real time with a cardholder credit
  • Improve customer experience with automatic resolution at the point of inquiry

Cardholder Dispute Resolution Network™

 
  • Receive direct delivery through our closed-loop network
  • Stop future disputes on recurring transactions
  • Avoid costly fees, fines, penalties, and potential loss of processing privileges
  • Coverage on all major card brands with CDRN

     


 

Why Verifi’s RESOLVE Solution Suite? 

Global Reach

Network of global issuers across multiple card brands

Thousands of participating issuers in global markets support quick resolution services at the pre-dispute stage, preventing a chargeback from ever occurring.


Reduced Risk

Resolved pre-disputes do not affect sellers Visa dispute ratio*, removing processing risks

Reduce demand on operations and costs associated with dispute management, while avoiding the constraints of high-risk monitoring programs.


Improved Experience

Exceed customer expectations by resolving pre-disputes quickly with a credit, improving brand loyalty

Extend your customer service through the issuer, supporting a better customer experience and increased loyalty.


Control

Sellers can resolve pre-disputes earlier in the process, controlling the post-purchase experience

Eliminate the blind spot in dispute submissions and determine which cases to resolve at the pre-dispute stage – by automation or quick review – and stop chargebacks from ever happening.

 

Benefits of RDR and CDRN

resolve
  • Avoid disputes and the resulting costly chargebacks 

  • Expanding global coverage across multiple card brands

  • Reduced manual requirements for dispute and chargeback processing

  • Robust reporting and analytics

Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target

The Dispute Management Process

Total Dispute Management solutions leverage Visa’s network to provide protection from fraud and non-fraud disputes, increasing profits for payments stakeholders and enhancing customer experience. Verifi’s RESOLVE solution includes RDR and CDRN which enables sellers to provide an automated resolution or a seller-initiated credit at the pre-dispute stage.

 

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Learn How You Can Resolve Disputes & Prevent Chargebacks Today!


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