Expedited resolution improves the customer experience

RESOLVE PRE-DISPUTES
REDUCE DISPUTE RATIO
CUSTOMER SATISFACTION

The RESOLVE solution suite enables sellers to resolve fraud and non-fraud disputes at pre-dispute stage to stop chargebacks from ever occurring and avoid impacting dispute ratios and monitoring programs.

 

A pre-dispute occurs before a chargeback is filed. It is initiated when a cardholder challenges a transaction with the intent to dispute its legitimacy.

 

Rapid Dispute Resolution

 
  • Resolve pre-disputes automatically via a robust decision engine with rules set by seller
  • Accepted pre-disputes are resolved in real time with a cardholder credit
  • Improve customer experience with automatic resolution at the point of inquiry

Cardholder Dispute Resolution Network™

 
  • Receive direct delivery through our closed-loop network
  • Stop future disputes on recurring transactions
  • Avoid costly fees, fines, penalties, and potential loss of processing privileges
  • Coverage on all major card brands with CDRN

     

Global Reach

Network of global issuers across multiple card brands

Thousands of participating issuers in global markets support quick resolution services at the pre-dispute stage, preventing a chargeback from ever occurring.


Reduced Risk

Resolved pre-disputes do not affect sellers dispute ratio, removing processing risks

Reduce demand on operations and costs associated with dispute management, while avoiding the constraints of high-risk monitoring programs.


Improved Experience

Exceed customer expectations by resolving pre-disputes quickly with a credit, improving brand loyalty

Extend your customer service through the issuer, supporting a better customer experience and increased loyalty.


Control

Sellers can resolve pre-disputes earlier in the process, controlling the post-purchase experience

Eliminate the blind spot in dispute submissions and determine which cases to resolve at the pre-dispute stage – by automation or quick review – and stop chargebacks from ever happening.

 

 

 
  • Avoid disputes and the resulting costly chargebacks
  • Expanding global coverage across multiple card brands
  • Reduced manual requirements for dispute and chargeback processing
  • Robust reporting and analytics

The Dispute Management Process

Total Dispute Management solutions leverage Visa’s network to provide protection from fraud and non-fraud disputes, increasing profits for payments stakeholders and enhancing customer experience. Verifi’s RESOLVE solution includes RDR and CDRN which enables sellers to provide an automated resolution or a seller-initiated credit at the pre-dispute stage.

 

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