Flowchart
           
  1. Customer contacts issuer with a transaction dispute
  2. Dispute is routed to RESOLVE solution
  3. Multiple Card-Brand Disputes: Dispute paused by participating issuer for seller-directed resolution
  4. Visa RDR disputes: Participating RDR issuer directs dispute through decision engine for automatic resolution
  5. Customer dispute is resolved

The RESOLVE Difference

Resolve disputes quickly and easily, avoiding any chance of them escalating to a formal dispute.

Rapid Dispute Resolution (RDR)
  • Auto-decision pre-dispute cases with participating RDR issuers using a robust decision engine, customized by seller for real-time resolution
Verifi’s Cardholder Dispute Resolution Network™ (CDRN®)
  • Resolve pre-dispute cases directed by participating CDRN issuers within 72 hours by seller-initiated refund
 
The RESOLVE Difference

Global Dispute Prevention ​

Expanded Global Network Coverage with Verifi and Visa Issuers​

  • Identify risk and quickly resolve disputes​
  • Reduce false positives – stop over-refunding​
  • Prevent future disputes on recurring payments and subscription billing​
  • Multiple card-brand dispute resolution​
  • Provide best customer experience and reinforce brand value​
  • Reduce operational costs and increase profits​


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