RESOLVE Disputes
Stop disputes on your terms with CDRN® and RDR
Quick and easy pre-dispute resolution
Resolve pre-disputes before they become chargebacks to better manage
your payment risk and reduce fees.
Resolve disputes with our unified solution that combines rapid refunds and automated decisioning for all Visa and non-Visa pre-disputes
Delayed decisioning
Cardholder Dispute Resolution Network
Resolve Visa and Non-Visa pre-dispute cases directed by participating CDRN Issuers within 72 hours by merchant-initiated refund
Auto-decisioning
Rapid Dispute Resolution
Auto-decision Visa pre-dispute cases with participating RDR issuers using a robust decision engine, customized by Merchant for real-time resolution
CDRN – Cardholder Dispute Resolution Network
Improve dispute ratios*
Resolving pre-disputes with a cardholder credit does not count against Visa’s dispute ratio – merchants with high dispute ratios see immediate results!
Reduce operational needs
Optimize your process to reduce disputes with low recovery rates.
Eliminate over-refunding
Resolved pre-disputes are not eligible for future disputes.
Increase dispute visibility
Our reports are easily adaptable to suit merchant reconciliation needs
RDR – Rapid Dispute Resolution
Control dispute ratio
Enhanced control of dispute resolution through Merchant-initiated case review
Global Issuer Network
Coverage on major non-Visa card brands (Mastercard, Discover and American Express) with CDRN
Reduce Costs
Avoid costly fees, fines, penalties and potential loss of processing privileges
Greater Control
Enhanced control of dispute resolution through Merchant-initiated case review
Don’t Let Disputes Become Chargebacks
Verifi’s RESOLVE Solution lets your business resolve fraud and non-fraud disputes at the pre-dispute stage to stop chargebacks from ever occurring.
Global Network of Issuers
Verifi’s RESOLVE Solution connects your business to a global network of Visa and non-Visa issuers.
200+
Acquirers & Processors
160+
Countries & Territories
50+
Funding Currencies
Customer Stories
Learn how businesses benefit from partnering with us.
Order Insight Digital In Action
See how collaboration and data sharing in the dispute ecosystem to allow merchants and issuers to prevent disputes before they become chargebacks
2024 Fraud and Payments Report
Industry research that explores perspectives of consumers, merchants, and issuers on popular payment topics.
Verifi’s RESOLVE solution
Find the pre-dispute opportunity zone! With Verifi’s RESOLVE solution, issuers can achieve quicker resolution and decrease inbound dispute volumes.
* Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target
