Recorded Webinar

Visa Compelling Evidence 3.0 was launched with the aim of creating a fair and equitable dispute ecosystem by balancing the first-party misuse scales.    Since launch, global merchants have successfully deflected tens of millions of dollars’ worth of pre-disputes. Money that would have previously been lost to fraudsters. The beauty of Compelling Evidence 3.0 is that […]

Recorded Webinar

Disputes have historically been a costly and frustrating reality for many online businesses. They can be caused by various reasons, such as fraud, customer dissatisfaction, technical errors, or friendly fraud also known as first-party misuse.  According to a recent report by Juniper Research, chargebacks are expected to cost merchants $130 billion by 2023, up from […]

Recorded Webinar

Register to join our webinar on March 6th today! When issues arise with a transaction post purchase, merchants should be able to resolve the issue quickly and easily while exceeding their customer’s expectations  Disputes play an integral role in the post-purchase experience, but often present challenges to merchants. With CDRN now live on the Verifi […]

Recorded Webinar

You’ve done all you can to secure the sale, the customer has received what they purchased and now your focus is growing your revenue. But what happens if there is an issue with the purchase after is complete?   Verifi and Visa have been building solutions and processes to promote a balanced and equitable payment ecosystem. […]

Recorded Webinar

Compelling Evidence 3.0 was launched in April and since then both pre-dispute and pre-arbitration have seen strong adoption, providing deflection and representment benefits to merchants globally. Our webinar shared the results these benefits have realized and provide an update from clients live on Systematic Dispute Deflection.    Presented by Verifi’s dispute experts and joined by a […]

Recorded Webinar

Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue […]

Recorded Webinar

First-party misuse has been a challenge for merchants since the chargeback was created. In recent years, through the increase of CNP spending, the problem has escalated. For merchants, chargebacks present brand reputation damage, operational drain and loss of merchandise. In 2022, Visa announced an update to compelling evidence rules making it simpler for merchants to […]

Recorded Webinar

Modern consumers are buying online more than ever, which is good news for sellers; but, increased sales transactions can in turn create growth in consumer disputes. These disputes more often than not overwhelm sellers, leading to a bad customer experience.   Card brands and solution providers have advanced dispute rules and technology to improve the dispute […]

Recorded Webinar

The payments ecosystem is innovating new technologies and ever evolving by advancing rules and best practices to remove unnecessary disputes from the ecosystem and improve the overall process. Combatting friendly fraud (aka, first-party misuse), resolving disputes before they cause downstream effects, enhancing the customer experience, leveraging data to prevent disputes and utilizing technology to remediate […]

Recorded Webinar

Operating globally brings complexity to your business. One aspect of your business that should not be complex is delivering an exceptional customer experience. In the rare occurrence that something goes wrong in the post-purchase environment, businesses need the perfect recipe to resolve the issue quickly and easily, so they can exceed customer expectations.   Our webinar […]

Recorded Webinar

The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes. In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions […]

Recorded Webinar

Automated resolution is here. View our webinar to learn how Rapid Dispute Resolution now covers millions of Visa issued cards globally. Disputes play an integral role in the post-purchase experience, but often present challenges to sellers. Quick and easy resolution of disputes has been a pain point for the payments industry, until recently. Listen in […]

Recorded Webinar

Disputes affect us all differently — Join us to see how in our upcoming webinar We all have the same goal – minimize disputes. But how are fellow businesses managing, reporting on, and analyzing them? How customers are disputing – and why – is rapidly changing. Today, sellers must dig into their analytics platforms to […]

Recorded Webinar

The dispute process is rapidly changing – join our webinar to learn what it means for you and your customers! Customers expect top-notch service in their transactions with sellers. This same level of service is expected when a customer calls their bank to inquire about a purchase. The dispute process has evolved to become more […]

Recorded Webinar

Reducing disputes doesn’t happen in a silo — watch our webinar to learn how to create and execute a robust dispute strategy. Disputes have often been thought of as a cost of doing business. With the rapidly evolving payments landscape, sellers need to re-evaluate their approach to managing disputes. In the past year, in-store shopping […]