Modern consumers are buying online more than ever, which is good news for sellers; but, increased sales transactions can in turn create growth in consumer disputes. These disputes more often than not overwhelm sellers, leading to a bad customer experience.

Card brands and solution providers have advanced dispute rules and technology to improve the dispute experience and create efficiencies across the payment ecosystem. In 2022, Verifi increased global coverage of our products and experienced some record-breaking performance.  

Combatting first-party misuse, preventing unnecessary disputes and resolving pre-disputes have become the pinnacle of chargeback mitigation strategies for merchants worldwide. Our webinar reviews how these strategies impact merchants, the growth and performance of disputes in 2022 and what lies ahead for future of disputes. 

Key takeaways:  

  1. Dispute best practices including data sharing, refund optimization and automated resolution strategies  
  2. Growth and adoption of pre-dispute solutions globally and future activations to support a better customer experience  
  3. Compelling Evidence evolution and technical implementation for improved deflection of confirmed first-party misuse  


Contact Us Now


Gabe McGloin
VP, International Sales, Verifi

Bibek Das
Product Director, Verifi

Melanie Davis
Director, Visa

More Webinars & Events

Recorded Webinar

CE3.0: Are you ready? 

First-party misuse has been a challenge for merchants since the chargeback was created. In recent years, through the increase of CNP spending, the problem has escalated. For merchants, chargebacks present brand reputation damage, operational drain and loss of merchandise. In 2022, Visa announced an update to compelling evidence rules making it simpler for merchants to […]

See Details


Mar 28, 2023: Merchant Acquirer Committee – Level Up, Las Vegas 2023

Join our dispute experts to share knowledge and learn the latest trends    MAC Level Up returns to Las Vegas this March with a jam-packed agenda of the latest thought leadership. Verifi and Visa will be in attendance, sharing dispute trends, fraud and chargeback benchmarks and the latest technology to combat first-party misuse. Don’t miss […]

See Details

Recorded Webinar

Removing Noise From The Dispute Experience

The payments ecosystem is innovating new technologies and ever evolving by advancing rules and best practices to remove unnecessary disputes from the ecosystem and improve the overall process. Combatting friendly fraud (aka, first-party misuse), resolving disputes before they cause downstream effects, enhancing the customer experience, leveraging data to prevent disputes and utilizing technology to remediate […]

See Details