Disputes are often underplayed as a business issue, with understaffed teams and responsibilities for dispute operations falling to a wide variety of teams. What if there was a solution to centralize and streamline your dispute operations?
Disputes play an integral role in the post-purchase experience, but often present challenges to merchants. With our Verifi | One portal merchants, processors and acquirers can resolve pre-disputes across all card brands to improve their dispute operations, reduce their portfolio dispute ratio, improve visibility into the dispute process and enhance the customer experience for disputes. Verifi continues to seek new, innovative ways for merchants to resolve pre-disputes.
We’ll show how disputes have grown over the years when compared with transactions and sales, and how merchants can implement practical tactics and smart post-purchase solutions to quickly resolve disputes and avoid the downstream effects such as fines, monitoring programs and lost revenue.