Disputes affect us all differently — Join us to see how in our upcoming webinar

We all have the same goal – minimize disputes. But how are fellow businesses managing, reporting on, and analyzing them?

How customers are disputing – and why – is rapidly changing. Today, sellers must dig into their analytics platforms to gain greater learnings about why their customers are really disputing. Is that really a fraudulent transaction – or are there reasons to believe that first-party fraud, friendly or family fraud, or unrecognized transactions are at play?

A panel of Verifi partners from different industry verticals will share unique dispute challenges they overcame, key findings, and how their perception of disputes has changed.

We’ll explore:
• What the most common dispute response codes are – and why
• How disputes vary based on vertical, product type, and payment model
• Forthcoming changes that will positively affect the dispute ecosystem

 

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Recorded Webinar

Removing Noise From The Dispute Experience

The payments ecosystem is innovating new technologies and ever evolving by advancing rules and best practices to remove unnecessary disputes from the ecosystem and improve the overall process. Combatting friendly fraud (aka, first-party misuse), resolving disputes before they cause downstream effects, enhancing the customer experience, leveraging data to prevent disputes and utilizing technology to remediate […]

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Recorded Webinar

Building a Recipe for Global Pre-dispute Success

Operating globally brings complexity to your business. One aspect of your business that should not be complex is delivering an exceptional customer experience. In the rare occurrence that something goes wrong in the post-purchase environment, businesses need the perfect recipe to resolve the issue quickly and easily, so they can exceed customer expectations.   Our webinar […]

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Recorded Webinar

Using Automation to Ease Post-Holiday Operations

The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes. In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions […]

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