Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue due to both true fraud and friendly fraud.   

Many advancements have been made in the payments industry to help the overall ecosystem reduce unnecessary disputes and combat friendly fraud. Our session will discuss consumer trends, network level dispute performance, new strategies to combat first-party misuse, and the evolution of compelling evidence. We’ll also have a merchant share details about how they manage their post-purchase experience, both internally and for their customers.    

With this evolution of compelling evidence, merchants can now provide issuers with historical transaction details to confirm the legitimacy of a transaction and block illegitimate fraud claims by the consumer. This webinar also covers how merchants can leverage this rule change in both the pre-dispute path (deflecting the dispute prior to formal processing) and post-dispute path (providing the qualified CE3.0 data in pre-arbitration) for Visa transactions.  

Webinar highlights:  

  • Updates on the Visa CE 3.0 rule change since its initial announcement  
  • Explore the various use cases of the new compelling evidence rules  
  • The nuances of compelling evidence both pre- and post-dispute  
  • Discussion on what’s next for compelling evidence rules from Visa 


More Webinars & Events

Live Webinar

Dec 06, 2023: New Year, New You! Keeping a healthy risk profile 

You’ve done all you can to secure the sale, the customer has received what they purchased and now your focus is growing your revenue. But what happens if there is an issue with the purchase after is complete?   Verifi and Visa have been building solutions and processes to promote a balanced and equitable payment ecosystem. […]

See Details

Recorded Webinar

Compelling Evidence 3.0 In Action 

Compelling Evidence 3.0 was launched in April and since then both pre-dispute and pre-arbitration have seen strong adoption, providing deflection and representment benefits to merchants globally. Our webinar shared the results these benefits have realized and provide an update from clients live on Systematic Dispute Deflection.    Presented by Verifi’s dispute experts and joined by a […]

See Details

Recorded Webinar

CE3.0: Are you ready? 

First-party misuse has been a challenge for merchants since the chargeback was created. In recent years, through the increase of CNP spending, the problem has escalated. For merchants, chargebacks present brand reputation damage, operational drain and loss of merchandise. In 2022, Visa announced an update to compelling evidence rules making it simpler for merchants to […]

See Details