The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of ill-intentioned shoppers or those who are feeling remorse in the weeks after their spending.
Sellers tend to see a rise in disputes and issuers experience increased inquiries about purchases. The negative side of increased transactions is an increase in disputes, and this can lead to pressure on operations teams, increased financial losses, inventory leakage and a rise in dispute and fraud ratios. These can quickly overwhelm sellers, and negatively impact the customer experience.
Our webinar will explore how dispute management has entered a new era of automation and data transparency. Hear from our experts as we discuss how through the implementation of an augmented dispute strategy, bolstered by technology, sellers can quickly realize positive impacts on their operations, financial well-being and customer experience.
SVP, Global Client Relations