Join our next Verifi+ Session on March 26 at 9am PT to Level Up Your Dispute Operations    Register Now

The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes.


In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions is an increase in disputes, which can lead to added pressure on operations teams, increased financial losses, inventory leakage, and a rise in dispute and fraud ratios. These can quickly overwhelm sellers and negatively impact the customer experience.

Our webinar shares detail on how dispute management has entered a new era of automation and data transparency. You’ll hear from our expert, Lisa Polter-Tennant, as she discusses how the implementation of an augmented dispute strategy, bolstered by technology, enables sellers to quickly attain positive impacts to their operations, financial well-being, and customer experience.

 

Contact Us Now

Presenter(s)


Lisa Tennant
SVP, Global Client Relations

More Webinars & Events


Live Webinar

Mar 26, 2025: Level up your dispute operations

Disputes are often underplayed as a business issue, with understaffed teams and responsibilities for dispute operations falling to a wide variety of teams. What if there was a solution to centralize and streamline your dispute operations? Disputes play an integral role in the post-purchase experience, but often present challenges to merchants. With our Verifi | […]

See Details

Recorded Webinar

Disrupting Disputes Downstream Effects

Disputes can impact more than just your revenue, the ever-changing fraud landscape makes it difficult for merchants to stop fraudsters.   Fraud attacks are continuously changing. From card testing to account takeover, and even coupon abuse, fraud attacks are getting more complex and unpredictable. The continued metamorphosis of fraud and disputes presents challenges for all businesses […]

See Details

Recorded Webinar

Compelling Evidence 3.0 and Dispute Deflection – One Year Later  

Visa Compelling Evidence 3.0 was launched with the aim of creating a fair and equitable dispute ecosystem by balancing the first-party misuse scales.    Since launch, global merchants have successfully deflected tens of millions of dollars’ worth of pre-disputes. Money that would have previously been lost to fraudsters. The beauty of Compelling Evidence 3.0 is that […]

See Details