The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes.


In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions is an increase in disputes, which can lead to added pressure on operations teams, increased financial losses, inventory leakage, and a rise in dispute and fraud ratios. These can quickly overwhelm sellers and negatively impact the customer experience.

Our webinar shares detail on how dispute management has entered a new era of automation and data transparency. You’ll hear from our expert, Lisa Polter-Tennant, as she discusses how the implementation of an augmented dispute strategy, bolstered by technology, enables sellers to quickly attain positive impacts to their operations, financial well-being, and customer experience.

 

Contact Us Now

Presenter(s)


Lisa Tennant
SVP, Global Client Relations

More Webinars & Events


Live Webinar

Dec 06, 2023: New Year, New You! Keeping a healthy risk profile 

You’ve done all you can to secure the sale, the customer has received what they purchased and now your focus is growing your revenue. But what happens if there is an issue with the purchase after is complete?   Verifi and Visa have been building solutions and processes to promote a balanced and equitable payment ecosystem. […]

See Details

Recorded Webinar

Compelling Evidence 3.0 In Action 

Compelling Evidence 3.0 was launched in April and since then both pre-dispute and pre-arbitration have seen strong adoption, providing deflection and representment benefits to merchants globally. Our webinar shared the results these benefits have realized and provide an update from clients live on Systematic Dispute Deflection.    Presented by Verifi’s dispute experts and joined by a […]

See Details

Recorded Webinar

Control The Chaos of First Party Misuse Leveraging Compelling Evidence 3.0

Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue […]

See Details