The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes.


In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions is an increase in disputes, which can lead to added pressure on operations teams, increased financial losses, inventory leakage, and a rise in dispute and fraud ratios. These can quickly overwhelm sellers and negatively impact the customer experience.

Our webinar shares detail on how dispute management has entered a new era of automation and data transparency. You’ll hear from our expert, Lisa Polter-Tennant, as she discusses how the implementation of an augmented dispute strategy, bolstered by technology, enables sellers to quickly attain positive impacts to their operations, financial well-being, and customer experience.

 

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Presenter(s)


Lisa Tennant
SVP, Global Client Relations

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