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Compelling Evidence 3.0 In Action
Compelling Evidence 3.0 was launched in April and since then both pre-dispute and pre-arbitration have seen strong adoption, providing deflection and representment benefits to merchants globally. Our webinar shared the results these benefits have realized and provide an update from clients live on Systematic Dispute Deflection. Presented by Verifi’s dispute experts and joined by a…
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Control The Chaos of First Party Misuse Leveraging Compelling Evidence 3.0
Consumer spending patterns are predictable based on seasonality, industry, or payment type; but what a customer does after spending is unpredictable. When a consumer is dissatisfied with a product or service, how a merchant handles the post-purchase experience is critical to customer retention and dispute prevention. Merchants need to protect their business from losing revenue…
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CE3.0: Are you ready?
First-party misuse has been a challenge for merchants since the chargeback was created. In recent years, through the increase of CNP spending, the problem has escalated. For merchants, chargebacks present brand reputation damage, operational drain and loss of merchandise. In 2022, Visa announced an update to compelling evidence rules making it simpler for merchants to…
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ICYMI: 2022 Was A Big Year For Disputes
Modern consumers are buying online more than ever, which is good news for sellers; but, increased sales transactions can in turn create growth in consumer disputes. These disputes more often than not overwhelm sellers, leading to a bad customer experience. Card brands and solution providers have advanced dispute rules and technology to improve the dispute…
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Removing Noise From The Dispute Experience
The payments ecosystem is innovating new technologies and ever evolving by advancing rules and best practices to remove unnecessary disputes from the ecosystem and improve the overall process. Combatting friendly fraud (aka, first-party misuse), resolving disputes before they cause downstream effects, enhancing the customer experience, leveraging data to prevent disputes and utilizing technology to remediate…
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Building a Recipe for Global Pre-dispute Success
Operating globally brings complexity to your business. One aspect of your business that should not be complex is delivering an exceptional customer experience. In the rare occurrence that something goes wrong in the post-purchase environment, businesses need the perfect recipe to resolve the issue quickly and easily, so they can exceed customer expectations. Our webinar…
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Using Automation to Ease Post-Holiday Operations
The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes. In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions…
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Resolution Without Borders – Global RDR Expansion
Automated resolution is here. View our webinar to learn how Rapid Dispute Resolution now covers millions of Visa issued cards globally. Disputes play an integral role in the post-purchase experience, but often present challenges to sellers. Quick and easy resolution of disputes has been a pain point for the payments industry, until recently. Listen in…
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Not All Disputes Are Created Equal
Disputes affect us all differently — Join us to see how in our upcoming webinar We all have the same goal – minimize disputes. But how are fellow businesses managing, reporting on, and analyzing them? How customers are disputing – and why – is rapidly changing. Today, sellers must dig into their analytics platforms to…
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(Re)Solving the Customer Experience
The dispute process is rapidly changing – join our webinar to learn what it means for you and your customers! Customers expect top-notch service in their transactions with sellers. This same level of service is expected when a customer calls their bank to inquire about a purchase. The dispute process has evolved to become more…
