First-party misuse continues to rise
Download the 2026 Global eCommerce Payments & Fraud report to learn how merchants are adapting their fraud strategies to today's challenges.
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For the first time ever, the average cost to resolve a first‑party misuse dispute now exceeds $80. Learn what this means for merchants - and how they're responding - in this year's report.
64%
of merchants report an increase in first‑party misuse
3.5%
Fraud rates per order—up from 3.0% year-over-year
29%
ranked reducing cost as their top fraud priority - almost triple the share from two years ago
Understanding Fraud
The Global eCommerce Payments & Fraud Report is produced in collaboration with the Merchant Risk Council.
Based on a global survey of merchants, the report examines how businesses accept payments, manage fraud, and address disputes, refunds, and abuse across the commerce lifecycle.
In it you’ll find:
- How merchants accept payments and prepare for what’s next
- How fraud is managed across the commerce lifecycle
- Where fraud pressures are rising—and which tactics are shifting
- How disputes, first‑party misuse, and refund abuse are evolving
- How merchants are integrating AI into their fraud strategies
Prior Global eCommerce Payments & Fraud Reports
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