72% of cardholders consider filing a dispute a “valid” alternative to requesting a refund directly from the merchant1
Cardholders are quick to file chargebacks if they don’t immediately recognize a transaction or if their customer service needs are not met. For merchants, this creates increasingly high dispute volumes that could have more appropriately been resolved through customer service. The downstream effects give merchants the burden of added operational expenses, fees, and potentially penalties on transactions that are often valued less than the cost to fight them.
49%
increase in disputes in the US from 2019 to 20242
63%
of merchants report an increase in friendly fraud since last year3
$735M
inquiries resolved in pre-dispute, before a chargeback initiated4
Verifi’s PREVENT and RESOLVE solution suites offer merchants two lines of defense against unnecessary disputes.
PREVENT equips merchants to bridge the communication gap with transaction transparency and data sharing to automatically deflect confirmed first-party-misuse disputes before chargebacks are initiated.
RESOLVE empowers merchants to automatically intercept inquires in the pre-dispute stage, before a chargeback is initiated. Merchants have the choice to resolve the pre-dispute by providing the cardholder a credit or proceed with the traditional chargeback process.
To learn more about how to lower your dispute volumes, optimize prevention tools, and protect revenue, contact us or check out Verifi’s free educational tools:
Merchant Fraud Journal Whitepaper: Quantifying the Challenge of Friendly Fraud Whitepaper
In it you’ll find:
- How friendly fraud presents itself
- Tips on how data storage and prevention can help prevent friendly fraud
- Data on the effectiveness of 3rd party dispute management solutions
WEBINAR
Level Up Your Dispute Operations
Disputes are often underplayed as a business issue with understaffed teams and responsibilities for dispute operations falling to a wide variety of teams. What if there was a solution to centralize and streamline your dispute operations? Watch our latest Verifi+ Session to learn more about disputes.
2025 Global eCommerce Payments & Fraud Report
In it you’ll find:
- The scale and type of fraud seen in the global marketplace.
- How fraud changes based on the size of the business.
- A robust set of performance benchmarks that merchants can use to help optimize their fraud management and prevention practices.
Sources:
1The Paypers – https://thepaypers.com/thought-leader-insights/the-flywheel-effect-of-chargebacks-cost-us-merchants-usd-243b-in-2023–1266727
2VisaNet Data, United States, all card types, January 2019 to November 2024
3Verifi’s 2024 Global Fraud & Payments Report
4Verifi Internal Reporting, October 2024
