Recover Revenue
Streamlined Dispute Processing
with VROL

Simplified Dispute Management

Visa Resolve Online
(VROL)

VROL provides a ‘safety-net’ when pre-dispute products do not render an expedited resolution, providing comprehensive workflow-based coverage of all disputes.

  • Issuers already sending dispute traffic, globally connected to sellers
  • Workflow-based approach dispute processing
  • Liability/funds management through VROL Financials
  • Required for submission of Visa disputes
  • Full integration with Verifi’s pre-dispute solutions directly in VROL

Pre-Dispute Services

PREVENT

Sellers respond to inquiries by issuers and their cardholders to proactively prevent disputes

  • Order Insight® (formerly VMPI)
  • Order Insight Digital (formerly VCPI)

RESOLVE

Issuers obtain expedited resolutions through existing process (VROL)

  • Rapid Dispute Resolution (RDR) Visa Disputes Auto-Dispute Resolution   Non-Visa Disputes Seller-initiated Resolution


Benefits of RECOVER for Issuers

Workflow-based Dispute Processing 

  • Multi-branded option for whichever transaction was processed 

Removes “Guesswork” 

  • VROL applies edits where necessary, avoiding rework 

Flexible Integration Options 

  • Connect via simplified User Interface or APIs (Real-Time System Interface) 

Full Integration to Verifi 

  • Take advantage of pre-dispute solutions offered by Verifi directly in VROL

Learn How VROL Can Simplify Dispute Management


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