Protect Payments - Boost Profits
Total Dispute Management for Issuers
Verifi and Visa have combined solutions to provide dispute management services for expedited resolution options, enabling issuers to resolve disputes quicker and enhance the cardholder experience.
PREVENT
Order Insight®
Global data-sharing network provides issuers and cardholders with enhanced transaction information from sellers to prevent disputes at point of inquiry.
Issuer Call Center
- Issuer call centers access transaction details to validate sales
- Reduce call time and back office processing
- Improve cardholder experience
Cardholder Self-Service
- Issuer provides cardholder clarity with expanded receipt details
- Provide transaction details for cardholder self-resolution
- Improves cardholder journey and loyalty
RESOLVE
Expedited Resolution
Rapid Dispute Resolution (RDR)
RDR allows the seller to credit a cardholder account to avoid a dispute. Visa processes multi-branded requests through Visa Resolve Online (VROL).
- Obtain expedited resolution for disputes (auto-decisioned by the seller)
- Supports a better cardholder journey with fast and final resolution
- Financial resolution through existing financial message structure (Visa transactions)
RECOVER
Dispute Processing
Visa Resolve Online
VROL provides a ‘safety net’ when pre-dispute products do not render an expedited resolution, providing comprehensive workflow-based coverage of all disputes.
- Issuers already sending dispute traffic, globally connected to sellers
- Workflow-based dispute processing
- Liability/funds management through VROL Financials
- Required for submission of Visa disputes
- Full integration with Verifi’s pre-dispute solutions directly in VROL
Partner with the Leader and Improve Cardholder Experience
Get a free assessment today
Call (323) 655-5789
or request a product sheet
