Total Dispute Management for Issuers

Verifi and Visa have combined solutions to provide dispute management services for expedited resolution options, enabling issuers to resolve disputes quicker and enhance the cardholder experience.

 

ENRICH
Enrich Mobile

Enrich Data Transparency with Order Insight® Digital

Reduce cardholder confusion and strengthen the customer experience by providing transparency through enhanced transaction detail within online and mobile banking applications.

Cardholder Self-Service

  • Empower your customers to self-serve resolution of inquiries, reducing call center resources and associated operational expenses.
  • Deliver digital receipts to cardholders with real-time visibility to purchase details.

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PREVENT

Prevent Disputes with Order Insight®

Issuer call center agents review enhanced seller and transaction data with cardholders to achieve one-call resolution. 

Issuer Call Centers

  • Access transaction details to validate sales or confirm fraud
  • Reduce call duration and back office processing
  • Back-office operations can build compelling evidence
  • Reduce Visa and non-Visa dispute volume and liability cost

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VROL

 

RESOLVE
rdr

Resolve Disputes with CDRN® and RDR

Connect sellers to quickly resolve fraud and non-fraud disputes at the pre-dispute stage, improving the cardholder experience and reducing operational requirements.

Visa Pre-disputes

Rapid Dispute Resolution (RDR)

  • Real-time resolution using a robust decision engine, customized by participating RDR sellers

Non-Visa Pre-disputes

Cardholder Dispute Resolution NetworkTM (CDRN®)

  • Resolve Visa and Non-Visa pre-dispute cases directed by participating CDRN sellers within 72 hours by seller-initiated refund

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RECOVER

Recover Profits with VROL

Visa Resolve Online provides an end-to-end solution that simplifies dispute management and improves cardholder service.

  • Workflow based dispute processing for Visa and Non-Visa disputes  ​
  • Flexible integration options to suit issuers of all sizes ​
  • Covers all dispute types in accordance with the Visa rules

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VROL

Contact Us To Learn How You Can Improve The Cardholder Experience ​


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