Verifi and Visa have combined solutions to provide dispute management services for expedited resolution options, enabling issuers to resolve disputes quicker and enhance the cardholder experience.
Issuer call center agents review enhanced seller and transaction data with cardholders to achieve one-call resolution.
Cardholder can review enhanced seller and transaction data to confirm purchases.
RDR allows the seller to resolve pre-disputes automatically and in real time. Visa processes multi-branded requests through Visa Resolve Online (VROL).
VROL provides a ‘safety net’ when pre-dispute products do not render an expedited resolution, providing comprehensive workflow-based coverage of all disputes.
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