Blog | Industry Insights

  • Compelling Evidence 3.0 (CE3.0) in the Pre-dispute and Pre-arbitration Environments

    Compelling Evidence 3.0 (CE3.0) in the Pre-dispute and Pre-arbitration Environments

    Sellers, especially those operating in a card-not-present environment, have seen increased instances of fraud over the last few years. Between 2019 and 2021, annual Visa CNP sales grew 51% and disputes grew nearly 30% globally1. Many of these disputes are thought to be inaccurately categorized as fraudulent and may truly be the result of friendly […]

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  • “Friendly Fraud” is on the rise. Visa’s new Compelling Evidence 3.0 aims to help merchants level the playing field.

    “Friendly Fraud” is on the rise. Visa’s new Compelling Evidence 3.0 aims to help merchants level the playing field.

    According to Visa internal reporting, friendly fraud can account for up to 75% of all chargebacks. “Friendly fraud is not always friendly, especially from a merchant’s perspective,” said Mike Lemberger, Senior Vice President of North America Risk at Visa.  The Fair Credit Billing Act of 1974 legislated the chargeback process to help protect consumers; but […]

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  • What Every Merchant Needs to Know About Friendly Fraud

    What Every Merchant Needs to Know About Friendly Fraud

    As card-not-present transactions rise, Visa is addressing the impacts of first party misuse Fueled by the pandemic, the digital economy has grown significantly in the past two years. At Visa, we are continuously listening to and learning from all members of the payments ecosystem. What we’re hearing is that while online purchases are more seamless […]

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  • Transaction Disputes Rise as Supply Chain Disruptions Persist

    Transaction Disputes Rise as Supply Chain Disruptions Persist

    As the pandemic winds on into its third year, waves of new virus variants continue to wreak havoc with supply chains. Firms responsible for taking goods through each step on the journey from manufacturing to customers’ doorsteps find themselves short-staffed as new restrictions take shape around the globe. Merchants are also feeling the ripple effects, […]

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  • Verifi CEO: Rapid Dispute Resolution Makes for ‘Cleaner’ eCommerce Ecosystem

    Verifi CEO: Rapid Dispute Resolution Makes for ‘Cleaner’ eCommerce Ecosystem

    Within any commerce ecosystem — especially in eCommerce — chargebacks seem a way of life. For merchants especially, chargebacks are a drain on time and money. Better communication between merchants and issuers, Verifi CEO Matthew Katz told PYMNTS’ Karen Webster, resolves disputes early, prevents chargebacks and ultimately improves the customer experience. The conversation came against a backdrop in which, […]

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  • Visa’s Verifi: Merchants Empowered by Global Expansion of Rapid  Dispute Resolution

    Visa’s Verifi: Merchants Empowered by Global Expansion of Rapid Dispute Resolution

    Chargebacks and disputes may be top of mind for merchants, with Black Friday and, more recently, Cyber Monday in the rearview mirror. To that end, Verifi, a Visa Solution, said in its RDR Expansion webinar in mid-November that its Rapid Dispute Resolution (RDR) decision engines, which automate dispute resolutions, could help cement better customer satisfaction with issuers […]

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  • Stress-Testing Your Dispute Strategy

    Stress-Testing Your Dispute Strategy

    Your Dispute Strategy in Action By now, sellers realize that the consumer trend away from in-store shopping and toward e-commerce is not going to reverse any time soon. In fact, a recent study reported that 44% of global consumers now purchase physical goods online.1 With so much new online purchasing and so many businesses moving […]

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  • The Dispute Landscape – Past, Present & Future (Part 2)

    The Dispute Landscape – Past, Present & Future (Part 2)

    Total Dispute Management and Pre-Disputes In October 2019, Visa acquired Verifi. Since day one, the companies have been exploring ways to prevent or resolve disputes quickly. Since then, we have made tremendous strides integrating our solutions with Visa’s infrastructure and have co-developed a revolutionary product, Rapid Dispute Resolution (RDR) – the first fully automated dispute […]

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  • The Dispute Landscape – Past, Present & Future (Part 1)

    The Dispute Landscape – Past, Present & Future (Part 1)

    When I founded Verifi in 2005, the term “FinTech” was just gaining traction. And suddenly the SaaS transaction dispute solution I was working on had a category. Our first launch in dispute management was Managed Dispute Representment. By 2017, we had worked our way up the dispute cycle to resolve and prevent pre-disputes before a […]

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