Resolve Disputes
with CDRN^® and RDR

Dispute Resolution

Verifi’s RESOLVE solution enables sellers to proactively resolve non-fraud and confirmed fraud disputes with a seller-initiated refund or automated, real-time resolution

Rapid Dispute Resolution (RDR)

• Auto-decision pre-dispute cases with participating RDR issuers using a robust decision engine customized by seller for real-time resolution

Cardholder Dispute Resolution Network™ (CDRN^®)

• Resolve pre-disputes directed by participating CDRN issuers within 72 hours by seller-initiated refund

1. Customer contacts issuer with a transaction dispute
2. Dispute is routed to RESOLVE solution
3. CDRN disputes: Dispute paused by issuer for seller-directed resolution
4. RDR disputes: Participating RDR issuers directs dispute through decision engine for automatic resolution
5. Customer dispute is resolved

Take Control of Disputes

• Resolve fraud and non-fraud cases at pre-dispute stage before they escalate to a formal dispute
• Auto-decision RDR pre-disputes using a robust decision engine customized by seller for real-time resolution
• Rapidly resolve CDRN pre-disputes within 72 hours by seller-initiated refund
• Reduce sellers Visa dispute ratio* with pre-dispute resolution

* Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target

Resolve RDR Disputes

• Resolve RDR disputes automatically through Verifi’s decision engine
  
  

Resolve CDRN Disputes

• Receive notifications of disputes in near real-time on closed-loop network and resolve with a refund or cancellation
  
  

Reduce Sellers Visa Dispute Ratio*

• Prevent filing of pending disputes through prompt resolution to protect seller account
  
  

Seller Account Protection

• Resolve disputes to protect seller accounts from monitoring fees or processing suspension