Flowchart

Take Control of Disputes

  • Resolve fraud and non-fraud cases at pre-dispute stage before they escalate to a formal dispute
  • Auto-decision RDR pre-disputes using a robust decision engine customized by seller for real-time resolution
  • Rapidly resolve CDRN pre-disputes within 72 hours by seller-initiated refund
  • Reduce dispute monitoring ratios with pre-dispute resolution
           
  1. Customer contacts issuer with a transaction dispute
  2. Dispute is routed to RESOLVE solution
  3. CDRN disputes: Dispute paused by issuer for seller-directed resolution
  4. RDR disputes: Participating RDR issuers directs dispute through decision engine for automatic resolution
  5. Customer dispute is resolved
The RESOLVE Difference

Resolve RDR Disputes

  • Resolve RDR disputes automatically through Verifi’s decision engine

Resolve CDRN Disputes

  • Receive notifications of disputes in near real-time on closed-loop network and resolve with a refund or cancellation

Avoid Monitoring Programs

  • Prevent filing of pending disputes through prompt resolution to protect seller account

Seller Account Protection

  • Resolve disputes to protect seller accounts from monitoring fees or processing suspension

 

Global Dispute Prevention

Expanded Global Network Coverage with Verifi and Visa Issuers


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