
Resolve Disputes
with CDRN® and RDR
Protect Your Sellers’ Revenue with Dispute Resolution
Dispute Resolution
Verifi’s RESOLVE solution enables sellers to proactively resolve non-fraud and confirmed fraud disputes with a seller-initiated refund or automated, real-time resolution
Rapid Dispute Resolution (RDR)
- Auto-decision pre-dispute cases with participating RDR issuers using a robust decision engine customized by seller for real-time resolution
Cardholder Dispute Resolution Network™ (CDRN®)
- Resolve pre-disputes directed by participating CDRN issuers within 72 hours by seller-initiated refund

How RESOLVE Works

- Customer contacts issuer with a transaction dispute
- Dispute is routed to RESOLVE solution
- CDRN disputes: Dispute paused by issuer for seller-directed resolution
- RDR disputes: Participating RDR issuers directs dispute through decision engine for automatic resolution
- Customer dispute is resolved
Take Control of Disputes
- Resolve fraud and non-fraud cases at pre-dispute stage before they escalate to a formal dispute
- Auto-decision RDR pre-disputes using a robust decision engine customized by seller for real-time resolution
- Rapidly resolve CDRN pre-disputes within 72 hours by seller-initiated refund
- Reduce sellers Visa dispute ratio* with pre-dispute resolution

Benefits of RESOLVE Solution

* Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target
Resolve RDR Disputes
- Resolve RDR disputes automatically through Verifi’s decision engine
Resolve CDRN Disputes
- Receive notifications of disputes in near real-time on closed-loop network and resolve with a refund or cancellation
Reduce Sellers Visa Dispute Ratio*
- Prevent filing of pending disputes through prompt resolution to protect seller account
Seller Account Protection
- Resolve disputes to protect seller accounts from monitoring fees or processing suspension