Resolve Disputes
with CDRN® and RDR

Protect Your Sellers’ Revenue with Dispute Resolution

Dispute Resolution

Verifi’s RESOLVE solution enables sellers to proactively resolve non-fraud and confirmed fraud disputes with a seller-initiated refund or automated, real-time resolution

Rapid Dispute Resolution (RDR)

  • Auto-decision pre-dispute cases with participating RDR issuers using a robust decision engine customized by seller for real-time resolution

Cardholder Dispute Resolution Network™ (CDRN®)

  • Resolve pre-disputes directed by participating CDRN issuers within 72 hours by seller-initiated refund
resolve

How RESOLVE Works

Flowchart
  1. Customer contacts issuer with a transaction dispute
  2. Dispute is routed to RESOLVE solution
  3. CDRN disputes: Dispute paused by issuer for seller-directed resolution
  4. RDR disputes: Participating RDR issuers directs dispute through decision engine for automatic resolution
  5. Customer dispute is resolved



Take Control of Disputes

  • Resolve fraud and non-fraud cases at pre-dispute stage before they escalate to a formal dispute
  • Auto-decision RDR pre-disputes using a robust decision engine customized by seller for real-time resolution
  • Rapidly resolve CDRN pre-disputes within 72 hours by seller-initiated refund
  • Reduce sellers Visa dispute ratio* with pre-dispute resolution

Benefits of RESOLVE Solution

resolve

Acquirers may have their own risk assessment parameters, and may levy fees based on such parameters regardless of a seller meeting Visa’s dispute ratio target

Resolve RDR Disputes

  • Resolve RDR disputes automatically through Verifi’s decision engine

Resolve CDRN Disputes

  • Receive notifications of disputes in near real-time on closed-loop network and resolve with a refund or cancellation

Reduce Sellers Visa Dispute Ratio*

  • Prevent filing of pending disputes through prompt resolution to protect seller account

Seller Account Protection

  • Resolve disputes to protect seller accounts from monitoring fees or processing suspension

Learn How You Can Resolve Disputes & Prevent Chargebacks Today!


Get a free assessment today!
Call us at (323) 655-5789
or request product information
by filling out this form.

Submit this form to receive product information and relevant marketing communication. You may opt out of receiving future marketing materials at any time by clicking here. See our Privacy Policy.