Resolve Disputes
with CDRN® and RDR

Expedite Resolutions and Improve Cardholder Loyalty

Rapid Dispute Resolution (RDR)

Our global network of participating sellers set rules in our auto-decisioning engine for immediate, real-time resolution of Visa pre-disputes.

All other major card brand disputes are quickly resolved by seller-initiated refund within 72 hours.

  • Obtain automated resolution for pre-disputes based on seller-defined rules
  • Supports a better customer journey with fast and final resolution
  • Cost reduction through quicker resolution and no challenge by the seller
  • Financial resolution through existing financial message structure (Visa transactions)

How RESOLVE Works



  1. Cardholder contacts issuer with a transaction dispute
  2. Dispute is routed to RESOLVE solution
  3. Multiple Card-Brand Disputes: Dispute paused by issuer for seller-directed resolution
  4. Visa RDR Disputes: Dispute flows through decision engine for automatic resolution
  5. Cardholder dispute is resolved

Benefits of Rapid Dispute Resolution

Control and Automation

Expedited resolution supports issuer automation

Avoid Disputes and Management

Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging

Issuer Account Protection

Ensure cardholder satisfaction through immediate, real-time resolution

Learn How RDR Can Expedite Resolutions And Improve Cardholder Loyalty!


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