1. Cardholder contacts issuer with a transaction dispute
  2. Dispute is routed to RESOLVE solution
  3. Multiple Card-Brand Disputes: Dispute paused by issuer for seller-directed resolution
  4. Visa RDR Disputes: Dispute flows through decision engine for automatic resolution
  5. Cardholder dispute is resolved

 

Control and Automation

Expedited resolution supports issuer automation

 

Avoid Disputes and Management

Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging

 

Issuer Account Protection

Ensure cardholder satisfaction through immediate resolution and returning of funds


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