Resolve Disputes
with CDRN® and RDR

Expedited resolution improves the customer experience​

Verifi’s RESOLVE solution connects sellers and issuers directly to quickly resolve fraud and non-fraud disputes at the pre-dispute stage, improving the customer experience and reducing operational requirements.


Rapid Dispute Resolution (RDR)

  • Auto-decision Visa pre-dispute cases with participating RDR sellers using a robust decision engine, customized by seller for real-time resolution​

Cardholder Dispute Resolution Network™ (CDRN®)

  • Resolve Visa and Non-Visa pre-dispute cases directed by participating CDRN sellers within 72 hours by seller-initiated refund

Resolve

The Verifi RESOLVE Suite

Rapid Dispute Resolution

 
  • No change to intake or dispute submission process.
  • Global network of participating sellers define rules in our auto-decisioning engine for immediate resolution of Visa disputes by a “credit.”
  • Resolution through existing financial message structure (Visa transactions only), requires no change by the issuer.

Cardholder Dispute Resolution Network

 
  • Issuer can submit pre-dispute cases for enrolled descriptors for seller directed resolution
  • Issuers avoid dispute submission fees by collaborating directly with sellers to resolve a cardholder pre-dispute

 

 

 

 


 
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Improved Customer Experience

Increase cardholder satisfaction by providing an immediate result

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Reduced Resolution Time

Resolve pre-disputes in as little as one second with RDR

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Reduced Operational Drain

Streamline the dispute intake and dispute investigations processes

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Leverage Existing Integrations

Access pre-dispute resolution through Visa Resolve Online

Benefits of RESOLVE for Issuers

Control and Automation

  • Expedited resolution supports issuer automation

Avoid Disputes and Management

  • Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging

Issuer Account Protection

  • Ensure cardholder satisfaction through immediate, real-time resolution

Resolve for Issuers

Learn How RDR Can Expedite Resolutions And Improve Cardholder Loyalty!


Get a free assessment today!
Call us at (323) 655-5789
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by filling out this form.