1. Cardholder contacts issuer with a transaction dispute
  2. Dispute is routed to RDR solution
  3. Non-Visa Disputes: Dispute paused by issuer for seller-directed resolution
  4. Visa Disputes: Dispute flows through decision engine for automatic resolution
  5. Cardholder dispute is resolved


Control and Automation

Expedited resolution supports issuer automation


Avoid Disputes and Management

Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging


Issuer Account Protection

Immediate resolution and returning of funds enhances cardholder journey and loyalty

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