Resolve Disputes
with CDRN® and RDR
Expedite Resolutions and Improve Cardholder Loyalty
Rapid Dispute Resolution (RDR)
Our global network of participating sellers set rules in our auto-decisioning engine for immediate, real-time resolution of Visa pre-disputes.
All other major card brand disputes are quickly resolved by seller-initiated refund within 72 hours.
- Obtain automated resolution for pre-disputes based on seller-defined rules
- Supports a better customer journey with fast and final resolution
- Cost reduction through quicker resolution and no challenge by the seller
- Financial resolution through existing financial message structure (Visa transactions)
How RESOLVE Works
- Cardholder contacts issuer with a transaction dispute
- Dispute is routed to RESOLVE solution
- Multiple Card-Brand Disputes: Dispute paused by issuer for seller-directed resolution
- Visa RDR Disputes: Dispute flows through decision engine for automatic resolution
- Cardholder dispute is resolved
Benefits of Rapid Dispute Resolution
Control and Automation
Expedited resolution supports issuer automation
Avoid Disputes and Management
Seller decisions are finalized in real time with same-day financial settlement using standard financial messaging
Issuer Account Protection
Ensure cardholder satisfaction through immediate, real-time resolution
