Prevent Disputes
with Order Insight®
Prevent Disputes and Improve Cardholder Experience
Our global data-sharing network provides issuers and cardholders with enhanced receipt details from sellers to prevent disputes at the point of cardholder inquiry.
Order Insight®
Issuer call center agents review enhanced seller and transaction data with cardholders to achieve one-call resolution.
Issuer Call Center
- Issuer call centers access transaction details to validate sales or confirm fraud
- Reduce call time and back office processing
Order Insight Digital
Cardholder can review enhanced seller and transaction data to confirm purchases.
Cardholder Self-Service
- Improve cardholder experience with enhanced details in online and mobile banking
- Provide cardholders with transaction clarification to reduce inquiries and prevent friendly fraud and disputes
How Order Insight Works
- Cardholder initiates transaction inquiry
A. Through issuer call center
B. Through issuer digital channel - Eligible transactions are routed to seller for more information
- Seller returns transaction information
- Issuer receives receipt data
A. Call center reviews with cardholder
B. Digital receipt directed to cardholder for self-resolution - Dispute is avoided
Wins for Issuers
- Enables Cardholder Self-Service
Issuer provides cardholder clarity through expanded receipt details - Enhances Issuer Support
Issuer agents empowered with full receipt details to review with cardholder - Provides Coverage on Multiple Card Brands
Proactive dispute prevention for Visa and non-Visa disputes
