1. Cardholder initiates transaction inquiry
    A. Through issuer call center
    B. Through issuer digital channel
  2. Eligible transactions are routed to seller for more information
  3. Seller returns transaction information
  4. Issuer receives receipt data
    A. Call center reviews with cardholder
    B. Digital receipt directed to cardholder for self-resolution
  5. Dispute is avoided

 

 

 


 

 

Wins for Issuers

  • Enables Cardholder Self-Service
    Issuer provides cardholder clarity through expanded receipt details
  • Enhances Issuer Support
    Issuer agents empowered with full receipt details to review with cardholder
  • Provides Coverage on Multiple Card Brands
    Proactive dispute prevention for Visa and non-Visa disputes

 

 

 


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