Prevent Disputes
with Order Insight®
Expand Value-Added Services and Minimize Risk
Order Insight®
Verifi’s PREVENT solution provides issuers and customers with enhanced order details at point of first customer inquiry to prevent disputes.
- Extends seller’s customer service to issuer call centers
- Issuer call center staff access order data to validate sales
- Reduce customer billing confusion
- Enable customer to clarify transaction confusion via issuers online banking or app
- Prevent brand damage and loss of customers
The New Standard for Dispute Prevention
- Enables issuer call centers to access enhanced receipt details to validate sales with customer at the point of inquiry
- Improves customer loyalty by extending seller’s customer service to issuer call centers
- Gives customer access to transaction details in bank’s online and mobile applications, enabling customers to clarify transaction confusion
How Order Insight Works
- Consumer contacts issuer with a transaction dispute
- Issuer sends request for order information
- Order Insight processes and sends request to seller
- Seller sends order data to Order Insight
- Order Insight provides issuer with order details
- Issuer reviews information with consumer, dispute prevented
Reseller Advantage
- Enhance functionality to existing dispute management offering
- One integration to Order Insight enables access to a global issuer network for Visa and non-Visa dispute prevention
- Increase your client base by offering additional, complementary solutions
Wins for Your Clients
- Issuers can identify and prevent friendly and true fraud
- Reduce fines and fees associated with chargebacks
- Protect your portfolio from high-risk monitoring programs
Inform
Notifications
Sellers can leverage direct delivery of fraud and dispute notifications post-authorization to reduce payment risk
- Improve link analysis and fraud analytics
- Enhance and inform fraud detection & modeling
- Use data to track trending fraud rate
