Prevent Disputes
with Order Insight®

Expand Value-Added Services and Minimize Risk

Order Insight®

Verifi’s PREVENT solution provides issuers and customers with enhanced order details at point of first customer inquiry to prevent disputes.

  • Extends seller’s customer service to issuer call centers
  • Issuer call center staff access order data to validate sales
  • Reduce customer billing confusion
  • Enable customer to clarify transaction confusion via issuers online banking or app
  • Prevent brand damage and loss of customers
prevent-video
Watch this short video to see how Verifi’s PREVENT Solution will help prevent disputes and improve the customer experience.

The New Standard for Dispute Prevention

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  • Enables issuer call centers to access enhanced receipt details to validate sales with customer at the point of inquiry

  • Improves customer loyalty by extending seller’s customer service to issuer call centers

  • Gives customer access to transaction details in bank’s online and mobile applications, enabling customers to clarify transaction confusion

How Order Insight Works

  1. Consumer contacts issuer with a transaction dispute
  2. Issuer sends request for order information
  3. Order Insight processes and sends request to seller
  4. Seller sends order data to Order Insight
  5. Order Insight provides issuer with order details
  6. Issuer reviews information with consumer, dispute prevented

Reseller Advantage

  • Enhance functionality to existing dispute management offering
  • One integration to Order Insight enables access to a global issuer network for Visa and non-Visa dispute prevention
  • Increase your client base by offering additional, complementary solutions

Wins for Your Clients

  • Issuers can identify and prevent friendly and true fraud 
  • Reduce fines and fees associated with chargebacks 
  • Protect your portfolio from high-risk monitoring programs

Inform

Notifications

Sellers can leverage direct delivery of fraud and dispute notifications post-authorization to reduce payment risk

  • Improve link analysis and fraud analytics 
  • Enhance and inform fraud detection & modeling 
  • Use data to track trending fraud rate 

Learn More >

Learn How Order Insight Stops Chargebacks, Increases Profits, And Improves Customer Experience


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Call us at (323) 655-5789
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