What is chargeback representment?

Dispute representment allows merchants to dispute a chargeback. You must collect and provide evidence and any other information that proves the transaction was approved and completed properly. If the merchant wins the dispute representment case, the issuer reverses the chargeback and the merchant is refunded. What evidence is required for a successful dispute representment? Because […]

What is chargeback insurance?

In an ideal world, chargeback insurance is the protection you need from chargebacks. At first glance, chargeback insurance works like any other insurance policy. You pay a monthly premium to the insurance company, who then covers the cost of the chargebacks and fees. But, the reality is that this insurance coverage varies tremendously. Not every […]

What is merchant services, and is help available?

We understand that you want to focus on your core business and don’t want to devote staff to managing and fighting chargebacks. To ensure that you can do this, we offer a range of merchant services that make your day-to-day more effective and productive. We can manage and handle your chargeback prevention and representation.  This […]

What can processors do to prevent chargebacks?

In addition to providing verification assistance through programs like Address Verification Service, MasterCard SecureCode, Verified by Visa, etc., processors can work with merchants to develop policies that put limits on card usage, such as the number of times it can be run through over a given period, or maximum amount of purchase. Processors can also […]

What are some tips for protecting against fraud?

Fraud prevention is a must for every merchant. Ignoring fraud or hoping it won’t happen to you can result in disaster for your business. To help protect your business from fraud, read on to learn about fraud and to find out how you can prevent fraud from ruining your business. What kind of fraud should […]

What are some of the ways to conduct order reviews?

Merchants can reduce fraud with thorough order reviews. The goal is to identify anything in the order or payment details that could potentially signify attempted fraud.* Some merchants conduct manual order-review procedures, but as sales volume increases, the time devoted to reviews can be overwhelming. An automated review process can reduce the time spent with […]

Why do chargebacks occur and what can I do to prevent them?

Chargebacks happen when a cardholder disputes a merchant charge. The issuing bank then debits the merchant’s account for the amount of the transaction. Even if a chargeback is reversed, the merchant is charged a fee by the issuer and may face additional fines and penalties. Merchants who receive too many chargebacks increase their chargeback ratio, […]