Blog | Industry Insights
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Building Brand Loyalty During the Holidays
It’s the holiday season, and for merchants and their customers this is a time of stress, pressure, and decision-making. Of course, there is the excitement of the holidays that comes with seeing family and friends, but, nonetheless, people are bit more wound up during the holiday season. This puts extra pressure on merchants to be…
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How to Dispute a Chargeback
The right of chargeback representment is one of the most important rights you have as a merchant. Too many merchants take this right for granted and do not exercise when they should. We want to provide you with the knowledge and power you need to successfully win your chargeback disputes. The more merchants who dispute…
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Merchant’s Guide to the Holidays
The holiday season doesn’t need to be stressful. It should be the most exciting time of the year, with higher sales volume, new customers, and large orders from long-time customers. All of this points to success and a great way to close out the year. However, for merchants there is danger lurking in the holiday…
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Card Fraud Prevention Tips
Both credit card fraud and debit card fraud are huge threats to merchants. The good news is that this fraud can be prevented with the right approaches, technologies, tools, and awareness. The key to preventing card fraud is understanding how it happens and then reviewing your business systems to identify your risk areas. Knowing this…
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How to Provide CNP Fraud Protection
Card-not-present, or CNP, transactions represent a major component of nearly every merchant’s revenue stream. CNP transactions happen when a customer buys a product or service with a credit or debit card over the phone, online, or through the mail. Today’s buyers like the ease of use that comes with entering their credit card data and…
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Be Prepared for Card Testing Fraud
The fraud landscape is a moving target, and this means that merchants must be ever vigilant against fraud threats. A great deal of merchant focus is on stopping friendly fraud, and while this is a key area of fraud traffic, other fraud methods should not be overlooked. Card testing fraud is one such fraud method…
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Beware of eGift Fraud
Shoppers, particularly holiday shoppers, love eGift cards. Everything about eGift cards points to easy: easy to buy, easy to gift, and easy to redeem. For merchants, this all adds up to booming eGift card sales during holidays and special occasions such as Mother’s Day. However, for both merchants and shoppers, eGift cards can lead to…
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The Holiday Fraud Season Is Coming – Are You Ready?
The busiest time of the year is here, and there is nothing quite like the holiday shopping season for merchants. The boon in sales during November and December is vital for most merchants in logging a successful year in targeted revenue. However, along with the fun and frivolity of the holiday season comes the post-holiday…
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Understanding the Chargeback Process
For many merchants, the chargeback process is overwhelming, exhausting, and simply impossible to understand. However, this doesn’t need to be your reality. In this article, we dig into the chargeback process, looking at who is involved, how the process works, and some thoughts on how to improve the chargeback process. At the end of this…
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Don’t Overlook Debit Card Fraud
Debit card fraud is real and it’s going on all the time. While EMV technology and consumer preference of credit cards over their debit cards is contributing to lower fraud numbers, the reality is that debit card fraud is still a real threat. With a focus on digital security threats, hacking, and credit card security,…