Blog | Industry Insights
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Need to Know: Fraud Rings
Fraud rings thrive on consumer and merchant complacency. These sophisticated fraudsters are looking for merchants who are naïve to fraud ring threats and do not have the best-in-class payment solutions in place. Fraud ring attacks can include a range of tactics, including paying with stolen credit cards, chargeback fraud involving complicit cardholders, selling fake e-gift…
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Looking Ahead to the Future of E-Commerce Security
As e-commerce continues to grow, merchants must focus on the practicalities of this evolving shopping paradigm. Customers are keen to use merchant websites and mobile apps to browse, shop, and buy – but they want this on their terms. This means minimal interruptions, no complications, and guaranteed security. Customers primarily want a seamless and secure…
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How to Manage Chargeback Accounting
One of the most common questions we get asked is around chargeback accounting. Admittedly, this is a fuzzy area. You’ve likely done a Google search and have come up with not much information about accounting and chargebacks. The truth here is that it’s hard to provide definitive answers about chargeback accounting. This key component of…
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How Much is a Chargeback Fee?
As a merchant, you’ve got a lot going on. You’re trying to run your business, keep your digital storefront up-to-date, manage employees, stay on top of customer service, and make sure you’re realizing revenue. It’s a lot harder than it looks and small costs can add up to large losses. This is why it’s important…
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Guide to Merchant Chargeback Rights
We’re just going to come out and say it: you, as a merchant, do have chargeback rights. There are too many misconceptions, myths, half-truths, and outright lies about merchant rights. Our goal with this article is to put an end to this misinformation about credit card chargeback merchant rights. We want you to know this:…
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Delivering on the Omnichannel Experience
All merchants are realizing the buzz around the omnichannel experience, and it is not going away. For merchants who started with a brick-and-mortar store and those who started with e-commerce sales, omnichannel sales may be a pressing and driving concern. Customers want to be able to browse, shop, interact, pay, and receive their goods how…
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How to Fight Chargebacks
When it comes to chargebacks and your business, the more you know the better. Our goal is to provide you with answers to your questions about chargebacks so you can make your best, informed decisions. There are no secrets when it comes to chargebacks and payments, particularly when it comes to knowing how to fight…
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Guide to Chargeback Reason Codes
We’ll cut straight to the chase: chargeback reason codes should never be confusing, overwhelming, or frustrating. The key to removing the doubt and confusion around reason codes lies in having easy access to the right information. Chargeback reason codes provide the reasons for the chargebacks you’re dealing with. Each chargeback comes with its own chargeback…
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Planning Ahead for Post-Holiday Sales Chargebacks
The revenue boost that comes from the holiday sales season cannot be denied. The cost of post-holiday sales chargebacks also cannot be denied. While the holiday season is the best season there is for merchants, once the holiday heyday is over it can be the costliest season. Post-holiday sales chargebacks are a real thing. These…
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Understanding CNP Fraud
The boom in e-commerce and m-commerce has resulted in new demands on merchants to update payment and authorization solutions. Gone are the days of phone or mail orders – now your customers want to do all of their shopping online. The online marketplace means reduced overheads and opportunities to sell worldwide, but it also opens…