Blog | Industry Insights
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Taking Chargebacks and Churn Out of Subscription Services
Subscription services have become a popular option for young consumers. What could be better than subscribing to services that promise home delivery of food, razors, clothing, luxury goods, makeup, video games, beer and wine, or underwear? A boon for consumers and for merchants – or is it? Merchants cannot ignore the looming threat of subscription…
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How Will Visa Claims Resolution Impact Your Business?
Changes are coming to how Visa transaction disputes and chargebacks will be processed and managed. With the new Visa Claims Resolution (VCR) program, Visa hopes to reduce the timeframes associated with chargebacks, thereby reducing merchant, issuer and Visa costs, resource drains, and the number of overall transaction disputes. While promising for merchants, change can be…
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Verifi Security Updates
Security – specifically Internet security – is very much top-of-mind for anyone involved in payments. Whether you’re an online merchant building an omnichannel presence, or a company like Verifi that provides payment services and fraud protection to merchants, having confidence in your communications security platform is vital. It’s this keen attention to security that drives…
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Customer Service as Chargeback Protection
Merchants need customers. This is a simple fact of business. The challenge for merchants is to attract and then retain these customers. Building loyalty and encouraging customers to trust the brand are key in customer retention. Long-term customer relationships often hinge on the customer’s first contact with the merchant. This often occurs when the customer…
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CNP Merchants and Digital Goods Fraud
It has never been a more exciting or challenging time to be a card not present (CNP) merchant. The barriers to entry into e-commerce, m-commerce, and omnichannel sales networks have largely been erased. Of course, as with all good things in sales and payments, there are caveats. The digital sales boom also presents many unique…
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What Is Clean Fraud?
Fraud comes in many shapes and disguises. Over time it slowly but surely takes its toll on a merchant. When he discovers he has been victimized, the merchant is left with a long list of questions about how and why it happened. What’s confounding is that fraud is not simple and straight-forward – when done…
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The Payments Future
The Payments Future Remember when the ATM was innovative? Insert a bank card, tap some keys, and get money instantly. Gone were the days of standing in a long line at the bank and presenting a withdrawal slip. Access your money when and where you wanted it. Flash forward thirty years and payments can happen…
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How to Write a Chargeback Rebuttal Letter
The cold hard truth is that chargebacks can be the undoing for many merchants. Either due to inexperience with best practices that result in unnecessary chargebacks, attacks by professional fraudsters, or simply out-of-date chargeback management principles – chargebacks happen at an alarming rate. All too often, merchants get caught up in the big picture, focusing…
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The Risk of Data Breach
There is not a merchant, cardholder, issuer, or acquirer who wants to hear the words data breach. The impacts can be devastating, potentially affecting everybody in the transaction life-cycle, including innocent cardholders. Our intent is not to frighten merchants, rather it is a wake-up call to data breach risk. If merchants ignore the risk, it…
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Harnessing the M-Commerce Marketplace
Shopping has evolved. Who could have predicted that social media would become the new shopping mall? Now consumers open their Instagram, Twitter, and Facebook mobile apps and tap ‘buy.’ Merchants benefit from a new way to capture consumer interest and to generate sales. However, this m-commerce shift comes with some risks. Payment and security solutions…
