The payments ecosystem has evolved significantly over recent years. The rise in m-commerce, in-app purchases, same-day delivery, and subscription options has created an impersonal and disconnected relationship between consumers and merchants. This has had a two-fold impact on disputed transactions: consumers often don’t know who to contact when they have transaction disputes or inquiries, and […]
In today’s omnichannel market environment, when a consumer completes a digital transaction and has a problem with the purchase she typically doesn’t know whom to contact. Since she has flagged the transaction on her billing statement, her first choice of contact is the issuer rather than the merchant. The reason for this is quite clear. […]
As more retailers implement omnichannel marketing to meet consumer demand, they are learning a hard truth. The card not present (CNP) business model, while enabling consumers to shop when they want, where they want, and how they want can break down as soon as a consumer files a chargeback with their issuer. The consumer typically […]
Security – specifically Internet security – is very much top-of-mind for anyone involved in payments. Whether you’re an online merchant building an omnichannel presence, or a company like Verifi that provides payment services and fraud protection to merchants, having confidence in your communications security platform is vital. It’s this keen attention to security that drives […]
It has never been a more exciting or challenging time to be a card not present (CNP) merchant. The barriers to entry into e-commerce, m-commerce, and omnichannel sales networks have largely been erased. Of course, as with all good things in sales and payments, there are caveats. The digital sales boom also presents many unique […]
The Payments Future Remember when the ATM was innovative? Insert a bank card, tap some keys, and get money instantly. Gone were the days of standing in a long line at the bank and presenting a withdrawal slip. Access your money when and where you wanted it. Flash forward thirty years and payments can happen […]
The cold hard truth is that chargebacks can be the undoing for many merchants. Either due to inexperience with best practices that result in unnecessary chargebacks, attacks by professional fraudsters, or simply out-of-date chargeback management principles – chargebacks happen at an alarming rate. All too often, merchants get caught up in the big picture, focusing […]
Shopping has evolved. Who could have predicted that social media would become the new shopping mall? Now consumers open their Instagram, Twitter, and Facebook mobile apps and tap ‘buy.’ Merchants benefit from a new way to capture consumer interest and to generate sales. However, this m-commerce shift comes with some risks. Payment and security solutions […]
As e-commerce continues to grow, merchants must focus on the practicalities of this evolving shopping paradigm. Customers are keen to use merchant websites and mobile apps to browse, shop, and buy – but they want this on their terms. This means minimal interruptions, no complications, and guaranteed security. Customers primarily want a seamless and secure […]
A hover of the smartwatch and the payment is done. A quick tap on the mobile app and the purchase is authorized. An instant sync and customer loyalty points are up-to-date and ready to use. Digital gift cards, plane tickets, passports, and access keys…. This is mobile wallet technology in action. What started as an […]