Disputes have historically been a costly and frustrating reality for many online businesses. They can be caused by various reasons, such as fraud, customer dissatisfaction, technical errors, or friendly fraud also known as first-party misuse.
According to a recent report by Juniper Research, chargebacks are expected to cost merchants $130 billion by 2023, up from $40 billion in 2018. The report also found that the three industries that suffer the most from chargebacks are subscription merchants, digital good providers, and airline/travel agents. These industries face unique challenges and risks when it comes to chargeback prevention and dispute resolution.
Risk, ratios, fees, and the customer experience are all impacted negatively by high disputes, and our webinar will share how merchants can implement improvements to their dispute management strategies, including data transparency for subscription merchants, pre-dispute resolution for airline and travel merchants, and optimization of dispute operations for online goods merchants.