Disputes have historically been a costly and frustrating reality for many online businesses. They can be caused by various reasons, such as fraud, customer dissatisfaction, technical errors, or friendly fraud also known as first-party misuse. Risk and chargeback rules are also ever evolving in an attempt to reduce global fraud and improve friction across the payments ecosystem.
Card brands are ever more focused on the post-purchase aspect of payments, developing solutions that benefit all payment stakeholders. How can merchants keep on top of these advancements to keep their disputes low?
Risk, ratios, fees, and the customer experience are all impacted negatively by high disputes, and our webinar will share how merchants can implement improvements to their dispute management strategies, including data transparency for subscription merchants, pre-dispute resolution for airline and travel merchants, and optimization of dispute operations for online goods merchants.