The payments ecosystem is innovating new technologies and ever evolving by advancing rules and best practices to remove unnecessary disputes from the ecosystem and improve the overall process. Combatting friendly fraud (aka, first-party misuse), resolving disputes before they cause downstream effects, enhancing the customer experience, leveraging data to prevent disputes and utilizing technology to remediate fraud and dispute ratio risks are just some of the outcomes these innovations and advances can extend to sellers, acquirers and processors. The ultimate desired result is a dispute ecosystem with reduced volume and minimal impact to all stakeholders.  

This webinar explores merchant perceptions of dispute strategies and how the evolution of compelling evidence and automation can positively impact their business.   


Contact Us Now


Sara Craven
CEO, Verifi

Bibek Das
Product Director, Verifi

Natalie England
Sr. Risk Director, Visa

Brian Cullen
Sr. Payments Risk Analyst, Sony

Rob Moran
Manager, Global Fraud Monitoring and Operations, Sony

More Webinars & Events

Recorded Webinar

CE3.0: Are you ready? 

First-party misuse has been a challenge for merchants since the chargeback was created. In recent years, through the increase of CNP spending, the problem has escalated. For merchants, chargebacks present brand reputation damage, operational drain and loss of merchandise. In 2022, Visa announced an update to compelling evidence rules making it simpler for merchants to […]

See Details


Mar 28, 2023: Merchant Acquirer Committee – Level Up, Las Vegas 2023

Join our dispute experts to share knowledge and learn the latest trends    MAC Level Up returns to Las Vegas this March with a jam-packed agenda of the latest thought leadership. Verifi and Visa will be in attendance, sharing dispute trends, fraud and chargeback benchmarks and the latest technology to combat first-party misuse. Don’t miss […]

See Details

Recorded Webinar

ICYMI: 2022 Was A Big Year For Disputes

Modern consumers are buying online more than ever, which is good news for sellers; but, increased sales transactions can in turn create growth in consumer disputes. These disputes more often than not overwhelm sellers, leading to a bad customer experience.   Card brands and solution providers have advanced dispute rules and technology to improve the dispute […]

See Details