(Re)Solving the Customer Experience

The dispute process is rapidly changing – join our webinar to learn what it means for you and your customers!

Customers expect top-notch service in their transactions with sellers. This same level of service is expected when a customer calls their bank to inquire about a purchase.

The dispute process has evolved to become more streamlined, all while disputes have become more prevalent in the ecosystem. Today, sellers must protect themselves from disputes, fraud, and financial brand damage, and still provide exceptional service to their customers who dispute transactions.

In the new era of dispute management, all stakeholders in the ecosystem play an important role – especially sellers! With recent payment and dispute management innovations, sellers have the ability to insert their services earlier in the dispute process to easily provide a resolution at the pre-dispute stage, improving customer experience.

Our panel will discuss:
• Why streamlined collaboration leads to a better customer experience
• The drivers behind the change in the dispute process
• How the dispute ecosystem has evolved and will continue to evolve

 

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