The dispute process is rapidly changing – join our webinar to learn what it means for you and your customers!

Customers expect top-notch service in their transactions with sellers. This same level of service is expected when a customer calls their bank to inquire about a purchase.

The dispute process has evolved to become more streamlined, all while disputes have become more prevalent in the ecosystem. Today, sellers must protect themselves from disputes, fraud, and financial brand damage, and still provide exceptional service to their customers who dispute transactions.

In the new era of dispute management, all stakeholders in the ecosystem play an important role – especially sellers! With recent payment and dispute management innovations, sellers have the ability to insert their services earlier in the dispute process to easily provide a resolution at the pre-dispute stage, improving customer experience.

Our panel will discuss:
• Why streamlined collaboration leads to a better customer experience
• The drivers behind the change in the dispute process
• How the dispute ecosystem has evolved and will continue to evolve

 

Contact Us Now

More Webinars & Events


Recorded Webinar

Removing Noise From The Dispute Experience

The payments ecosystem is innovating new technologies and ever evolving by advancing rules and best practices to remove unnecessary disputes from the ecosystem and improve the overall process. Combatting friendly fraud (aka, first-party misuse), resolving disputes before they cause downstream effects, enhancing the customer experience, leveraging data to prevent disputes and utilizing technology to remediate […]

See Details

Recorded Webinar

Building a Recipe for Global Pre-dispute Success

Operating globally brings complexity to your business. One aspect of your business that should not be complex is delivering an exceptional customer experience. In the rare occurrence that something goes wrong in the post-purchase environment, businesses need the perfect recipe to resolve the issue quickly and easily, so they can exceed customer expectations.   Our webinar […]

See Details

Recorded Webinar

Using Automation to Ease Post-Holiday Operations

The holiday season brings increased consumer spending as people shop with good intentions. However, there are instances of remorseful or ill-intentioned shoppers who try to reclaim their funds by way of disputes. In the subsequent months, sellers tend to see a rise in disputes, and issuers experience increased purchase inquiries. The negative side of increased transactions […]

See Details