Friendly fraud is growing. 62% of merchants reported an increase in occurrence between 2021 and 20221. Download Verifi’s white paper, Sizing Up the Impact of CNP Fraud Disputes to discover merchant perspectives on first-party misuse.
38%
of merchants agree using the right data is a top fraud management challenge
81%
of merchants use notification & visibility approaches to combat first-party misuse
#1
driver of first-party misuse is customers attempting to obtain free goods
Disputes spike as much as 16% YOY from December through March, and again in August; immediately after the busiest holiday and summer buying seasons2
The data shows the months following the busiest buying season result in dispute increases for merchants in the months following.
Sales spike during the holiday giving season, but come January, buyer’s remorse sets in, resulting in a sharp uptick of holiday post-season disputes. Customers that are no longer able to return merchandise due to expired return policies may attempt to utilize disputes as a mechanism to receive a refund for unwanted goods.
Merchants need to have a solution in place to ensure they’re protected from unnecessary disputes and duplicate refunds following the holiday rush!
Join our webinar on January 25
New Year, New You! Keeping a healthy risk profile
Hear from Verifi post-purchase experts and subscription merchant Tenerity on how to manage your risk profile and improve your dispute strategy. This is an important topic following the rush of holiday buying season!
Register Now1Verifi’s Sizing Up the Impact of CNP Fraud Disputes Whitepaper
2 Visa Internal Data
