Blog | Industry Insights
-
How Much is a Chargeback Fee?
As a merchant, you’ve got a lot going on. You’re trying to run your business, keep your digital storefront up-to-date, manage employees, stay on top of customer service, and make sure you’re realizing revenue. It’s a lot harder than it looks and small costs can add up to large losses. This is why it’s important…
-
Guide to Merchant Chargeback Rights
We’re just going to come out and say it: you, as a merchant, do have chargeback rights. There are too many misconceptions, myths, half-truths, and outright lies about merchant rights. Our goal with this article is to put an end to this misinformation about credit card chargeback merchant rights. We want you to know this:…
-
Delivering on the Omnichannel Experience
All merchants are realizing the buzz around the omnichannel experience, and it is not going away. For merchants who started with a brick-and-mortar store and those who started with e-commerce sales, omnichannel sales may be a pressing and driving concern. Customers want to be able to browse, shop, interact, pay, and receive their goods how…
-
How to Fight Chargebacks
When it comes to chargebacks and your business, the more you know the better. Our goal is to provide you with answers to your questions about chargebacks so you can make your best, informed decisions. There are no secrets when it comes to chargebacks and payments, particularly when it comes to knowing how to fight…
-
Guide to Chargeback Reason Codes
We’ll cut straight to the chase: chargeback reason codes should never be confusing, overwhelming, or frustrating. The key to removing the doubt and confusion around reason codes lies in having easy access to the right information. Chargeback reason codes provide the reasons for the chargebacks you’re dealing with. Each chargeback comes with its own chargeback…
-
Planning Ahead for Post-Holiday Sales Chargebacks
The revenue boost that comes from the holiday sales season cannot be denied. The cost of post-holiday sales chargebacks also cannot be denied. While the holiday season is the best season there is for merchants, once the holiday heyday is over it can be the costliest season. Post-holiday sales chargebacks are a real thing. These…
-
Understanding CNP Fraud
The boom in e-commerce and m-commerce has resulted in new demands on merchants to update payment and authorization solutions. Gone are the days of phone or mail orders – now your customers want to do all of their shopping online. The online marketplace means reduced overheads and opportunities to sell worldwide, but it also opens…
-
Building Brand Loyalty During the Holidays
It’s the holiday season, and for merchants and their customers this is a time of stress, pressure, and decision-making. Of course, there is the excitement of the holidays that comes with seeing family and friends, but, nonetheless, people are bit more wound up during the holiday season. This puts extra pressure on merchants to be…
-
How to Dispute a Chargeback
The right of chargeback representment is one of the most important rights you have as a merchant. Too many merchants take this right for granted and do not exercise when they should. We want to provide you with the knowledge and power you need to successfully win your chargeback disputes. The more merchants who dispute…
-
Merchant’s Guide to the Holidays
The holiday season doesn’t need to be stressful. It should be the most exciting time of the year, with higher sales volume, new customers, and large orders from long-time customers. All of this points to success and a great way to close out the year. However, for merchants there is danger lurking in the holiday…