Blog | Industry Insights
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The Facts on Debit Card Fraud
When most people think of fraud, they think of credit card fraud, security breaches, and online theft of digital data. While there are strong reasons for this increased attention to CNP-related fraud, merchants and customers should not forget the threat of debit card fraud. Many people have a story about a friend who swiped their…
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Customer Service for Chargeback Protection
Merchants need customers. This is a simple fact of business. The challenge for merchants is in attracting and then keeping these customers. Building customer loyalty and convincing these customers to trust the brand are key in customer retention. This hoped-for longevity often hinges on the first contact the customer has with the merchant. This often…
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Understanding E-Commerce Security
We are awash in data. Never before have people so willingly shared personal information, private details, and key identifying data so willingly. This, of course, is due to how the Internet has evolved to be a space for business and social connection. Merchants and consumers are the primary beneficiaries of this evolution to an e-commerce…
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Guide to E-Commerce Solutions
Choosing an e-commerce solution doesn’t have be complicated. However, it is easy to get bogged down in feature lists, requirements, and product promises. We want you to have the best information you need to make an informed decision about choosing an e-commerce solution. Aim for implementing an intelligent e-commerce solution that provides end-to-end payment protection…
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Authentication Dead-ends – Recovering Lost Sales
There is no denying that e-commerce fraud is a real and present threat. While this fraud risk is not slowing CNP sales, it is forcing many merchants to become overly stringent in how they detect and prevent fraud. The unfortunate trickle-down effect of these strict fraud detection rules is an increase in false declines. It’s…
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Need to Know: Merchant Chargeback Rights
Chargebacks are not the enemy. Yes, chargebacks can cost merchants is loss of sales, drain on resources, and when excessive they can lead to problems with the issuing and acquiring banks. However, chargebacks really do work as a method of protection for both customers and merchants. Evolved out of the Fair Credit Billing Act in…
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The Facts on Mobile Payment Fraud
Paying for groceries with a hover of the wrist over a point of sales terminal. Ordering and paying for coffee on a mobile app. These methods of paying are quickly becoming the standard. Just as digital streaming hastened the demise of video rental stores, the same is happening to the overstuffed wallet packed with credit,…
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CNP Fraud and Your Business
Online sales, telephone sales, and mail-order sales all present opportunities for fraudsters to commit Card Not Present (CNP) fraud. It’s important for merchants to recognize that this prevalent form of fraud is not confined to online sales. Any transaction during which the customer with their payment card is not present is at risk for CNP…
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Machine Learning and Fraud Detection
Every click, like, share, search, and comment can be tracked, stored, and processed to deliver a customized online experience for consumers. Using behavioral analytics, CNP merchants can deliver a dynamic, personalized browsing and shopping experience. The impersonal digital shopping experience quickly gets very personal by mimicking an in-store sales relationship. Now we’re seeing this data…
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The Growing Threat of Account Takeover Fraud
Account takeover fraud is typically thought of as a threat to cardholders. However, merchants are equally at risk to loss and damage to their business due to this prevalent form of payment fraud. The very nature of account takeover fraud results in more loss for the merchant than it does for the cardholder. Whereas the…